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Date/Time: Fri, 26 Apr 2024 01:25:36 +0000



sierra keeps disconnectin

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[2018-01-10 13:21:28]
User30743 - Posts: 364
co idea why my sierra keeps disconeecting. i have it opened on 3 systems (which should be ok as i have paid one extra) and it keeps disconectng all the time.

can you tell me what is wrong?

it started to happen yesterda at about 15:00 chicago time
attachmentdisckonekted.txt - Attached On 2018-01-10 13:21:21 UTC - Size: 4.45 KB - 308 views
[2018-01-11 00:42:20]
Sierra Chart Engineering - Posts: 104368
You are using an external service named Rithmic. Disconnections from Rithmic are not something that Sierra Chart can help with.

It might be best to maintain one Rithmic connection and use the DTC server for other instances of Sierra Chart:

Using DTC Server for Data and Trading in Another Sierra Chart Instance
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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