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BitMEX trading error

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[2018-01-08 17:30:12] #1 [Go To First Post]
User288495 - Posts: 11
I'm getting this error: BitMEX order update (Order reject).Info: Specified account is not authorized thanks,

[2018-01-08 19:53:17] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are adding additional logging for this. This will be out in about 30 minutes. After that time, try submitting the order again and provide us the error text if you encounter this error. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-01-09 14:46:40] #3 [Go To First Post]
User288495 - Posts: 11
Now i'm getting this error: BitMEX order update (Order reject). Info: Trade Account 'Unset' is not authorized. Authorized accounts: . Internal Order ID: 20. Service Order ID: (none). Symbol: XBTUSD-BMEX \| 2018-01-09 14:44:19 *

[2018-01-09 19:50:01] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Can you tell us what your BitMEX username is. We will need to contact BitMEX about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-01-09 19:59:45] #5 [Go To First Post]
User288495 - Posts: 11
The login is with my email that is the same in here and my name is also the same. I don't have specific username.

[2018-01-10 03:45:40] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are contacting BitMEX about this now and we apologize for the delay. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-01-10 15:54:28] #7 [Go To First Post]
User288495 - Posts: 11
still not working

[2018-01-10 18:21:15] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We sent a reminder to BitMEX and they responded and have resolved the problem. Try again now. Make sure the correct Trade Account is selected on the Trade Window: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-01-10 20:28:02] #9 [Go To First Post]
User288495 - Posts: 11
still have the same error

[2018-01-10 21:20:24] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK we will let BitMEX know about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-01-10 22:28:28] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Just to be clear there is not a different result, copy and paste the trading error message here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-10 22:28:36

[2018-01-10 23:02:14] #12 [Go To First Post]
User288495 - Posts: 11
BitMEX order update (Order reject). Info: Trade Account 'Unset' is not authorized. Authorized accounts: . Internal Order ID: 33. Service Order ID: (none). Symbol: XBTUSD-BMEX \| 2018-01-11 01:01:25 *

[2018-01-11 00:04:57] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Could you try again at this time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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