Support Board
Date/Time: Sun, 11 May 2025 03:56:40 +0000
[User Discussion] - Virus when downloading files.
View Count: 2078
| [2018-01-05 12:59:16] |
| 2garin - Posts: 184 |
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When downloading version 1674, the antivirus permanently deletes the virus from the file. A full scan of the computer does not show any viruses. Checking the downloaded file with the www.virustotal.com resource does not show anything. https://www.virustotal.com/#/file/b09537250201236472ccd3caff5c0c12a5fad262e1e951350e9e5ed2a81d9dde/detection I ask to comment on the situation. |
111.png| [2018-01-05 13:12:44] |
| 2garin - Posts: 184 |
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after removing the virus from the file, the indicators from the list of indicators and the indicators from the charts disappeared (the number was reduced).
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| [2018-01-05 13:48:57] |
| 2garin - Posts: 184 |
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I deleted the directory with the terminal. Blocked the antivirus. Uploaded the terminal again. Overloaded the antivirus and ran a scan. Antivirus cuts out two viruses. After launching the terminal, the problem with the absence of indicators remained. I enclose the antivivus report. |
| [2018-01-05 14:08:40] |
| 2garin - Posts: 184 |
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Aantivirus blocks two files and moves them to quarantine. The reason for the lack of indicators on the chart and in the list is possible in this. |
| [2018-01-05 14:56:51] |
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For more information, refer to: Software Download: Antivirus/Anti-malware Software Flagging Sierra Chart Installer or other Files as Unsafe/Infected Update Sierra Chart with Help >> Download Prerelease to get the missing file. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-01-06 00:38:57] |
| 2garin - Posts: 184 |
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Turned off the antivirus. Uploaded the terminal files. Overloaded the antivirus. He started scanning the directory. The problem with the virus remains. Anti-Virus blocks and transfers one file to quarantine.
Date Time Of Last Edit: 2018-01-06 00:40:52
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