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Date/Time: Fri, 29 Mar 2024 12:36:58 +0000



[Locked] - Policy: Videos or Screenshots from External Sites not Accepted

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[2018-01-05 04:44:28]
Sierra Chart Engineering - Posts: 104368
Many of you, link to videos or screenshots that are hosted on external websites and we often say we will not accept those and we will not review them. This is routine. They simply never get looked at by us.

We do not accept those and we will never look at them and sometimes the links get deleted, and we will routinely begin to do that.

Screenshots must be attached here. And if it is a simple chart image, it must be attached by following these instructions only:
https://www.sierrachart.com/index.php?page=PostingInformation.php#Image


In one instance, someone thought that this was some kind of bad attitude of ours for not looking at an external screenshot, and did not want to provide us any further help on an issue they were having. That was their problem and not ours.

There are a couple of reasons for this policy, and that is, we need our specifications followed, often the content on another site does not display due to security procedures and software that we run that we will not deviate from and we will not make any exceptions for (primary reason). We also want whatever content you provide, hosted on the site so it does not get removed in relation to the particular posting.

With the security problems, that have been at recently announced involving primarily Intel CPUs, this policy is more important than ever, and it only goes to show that we have very good procedures and good reason for them.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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Date Time Of Last Edit: 2018-01-05 05:33:22

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