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Date/Time: Thu, 18 Oct 2018 21:30:50 +0000



Charts not loading

Support Request:
[2018-01-03 16:38:16]
User90927 - Posts: 22
I have just installed the current version of Sierra Charts on my new PC ( Infinity AT 5.6.9.3)

The starting page appears along with the Trading Dom , but the charts are not loading up.

What can I do ?
[2018-01-03 17:50:31]
Sierra Chart Engineering - Posts: 64960
It is not clear what the issue is. Is there a problem opening a Chartbook?

Here are the instructions to open a Chartbook:
https://www.sierrachart.com/index.php?page=doc/Chartbooks.html

Is there a problem with the historical data in a chart you open?

Or something else?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2018-01-04 15:26:10]
User90927 - Posts: 22
I cant get to the chartbook page.

The version that has loaded up on my new pc is 5.6.9.3 whereas on my old pc it is showing as 5.6.7.11. On my old pc the charts load up auto. (No Problem)

When i log on the Trading platform page comes on along with the trading dom but the charts do not load up auto. or manually.

I cant get access to the charts page where where file ,edit, chart etc comes up
[2018-01-04 19:02:30]
Sierra Chart Engineering - Posts: 64960
Does this file exist on your system:
C:\SierraChart\SierraChartTransActMA\SierraChart.exe?

If so, try running it by double-clicking on it and let us know what you see.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2018-01-04 19:03:06
[2018-01-05 15:31:33]
User90927 - Posts: 22
Where can I find the Sierra Chart file ?

Sorry I am not computer literate
[2018-01-05 15:35:23]
Sierra Chart Engineering - Posts: 64960
Use the program called Windows Explorer on your computer. And then navigate to this folder within Windows Explorer:
C:\SierraChart\SierraChartTransActMA\
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2018-01-05 15:48:01]
User90927 - Posts: 22
I dont have it...but InfinityAT is loaded down
[2018-01-05 23:00:04]
Sierra Chart Engineering - Posts: 64960
We need to approach this differently. We want you to install Sierra Chart using this installer:
https://www.sierrachart.com/downloads/SierraChartFileDownloader.exe

After it is installed, it will run. Tell us what you see at that time.

Here are the detailed instructions:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#Installation
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2018-01-05 23:01:18
[2018-01-09 15:39:16]
User90927 - Posts: 22
I have tried clicking on the link and installing...but the result is the same.
The chartboard and the trading dom appear but the charts are not loading up automatically or manually.
[2018-01-10 19:20:48]
Sierra Chart Engineering - Posts: 64960
Do you have this file on your system?:
C:\SierraChart\SierraChart.exe
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2018-01-10 19:20:55

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