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Date/Time: Sun, 29 May 2022 02:32:46 +0000



No data for SNFE products after Sep 9th 2013 from IB

View Count: 1068

[2013-09-19 15:42:51]
User626121 - Posts: 82
Hi there,

SC won't load SNFE data after Sep 9th 2013. Every other exchange data loads fine. Broker is IB.

Message Log for IR-201509-SNFE-AUD:
[Edit: I corrected the computer's clock as suggested, but there's still no data after Sep 9th]

Software version: 1025 | 2013-09-19 17:07:55
Usage end date: 2014-09-17 | 2013-09-19 17:07:55
Sierra Chart Historical Data Service is included. | 2013-09-19 17:07:55
Active service: Interactive Brokers | 2013-09-19 17:07:55
Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2013-09-19 17:07:55
2013-09-19 17:07:55 Local computer clock time | 2013-09-19 17:07:55
2013-09-19 15:07:55 GMT time | 2013-09-19 17:07:55
2013-09-19 17:07:55 Time zone adjusted time | 2013-09-19 17:07:55
Time difference to server time: 32 seconds. | 2013-09-19 17:07:55
WARNING: Your computer's clock is off by 32 seconds. For help with this Date-Time issue, press the Send for Analysis button. | 2013-09-19 17:07:55
Program path: C:\SierraChart\ | 2013-09-19 17:07:55
Data Files path: C:\SierraChart\Data\ | 2013-09-19 17:07:55
OS Version Number: 6.1 | 2013-09-19 17:07:55


Connecting to IB data and trade server: 127.0.0.1. Port 7496. | 2013-09-19 17:08:00
The network socket is connected. | 2013-09-19 17:08:00
Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2013-09-19 17:08:00
TWS server version: 68 | 2013-09-19 17:08:00
IB: Connected. | 2013-09-19 17:08:00
IB Account information received. | 2013-09-19 17:08:00
Connected to IB Demo or Simulated account. | 2013-09-19 17:08:00
Next valid order ID: 1 | 2013-09-19 17:08:00
Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00
Message from IB: Market data farm connection is OK:cafarm. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00
Message from IB: Market data farm connection is OK:usfuture.il. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00
Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00
Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00
Message from IB: Market data farm connection is OK:eurofarm. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00
Message from IB: Market data farm connection is OK:aufarm. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00
Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00
Message from IB: Market data farm connection is OK:hkfarm. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00
Message from IB: Market data farm connection is OK:eubond. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00
Message from IB: Market data farm connection is OK:usbond. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00
Message from IB: Market data farm connection is OK:usopt.us. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00
Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2013-09-19 17:08:00
Message from IB: HMDS data farm connection is OK:ushmds.us. IB Error Code: 2106. Request ID: -1. | 2013-09-19 17:08:00
Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2013-09-19 17:08:00
Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. | 2013-09-19 17:08:00
Message from IB: HMDS data farm connection is OK:cashhmds. IB Error Code: 2106. Request ID: -1. | 2013-09-19 17:08:00
Message from IB: HMDS data farm connection is OK:hkhmds. IB Error Code: 2106. Request ID: -1. | 2013-09-19 17:08:00
Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2013-09-19 17:08:00
Next valid order ID: 1 | 2013-09-19 17:08:00
IB Account information received. | 2013-09-19 17:08:00
Connected to IB Demo or Simulated account. | 2013-09-19 17:08:00
IB Trading service: Requesting Trade Positions for account: U174412 | 2013-09-19 17:08:05
IB: Requesting historical order fills for account U174412 | 2013-09-19 17:08:05
IB Trading service: Received Trade Positions download end message for account U174412 | 2013-09-19 17:08:05
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\IR-201509-SNFE-AUD.scid | 2013-09-19 17:08:52
Starting updates for: IR-201509-SNFE-AUD | 2013-09-19 17:08:52
Subscribing to symbol: IR SecType: FUT Expiry: 201509 Exchange: SNFE Currency: AUD Multiplier: | 2013-09-19 17:08:52
HD Request # 2 - Downloading Intraday chart data for IR-201509-SNFE-AUD to the file IR-201509-SNFE-AUD.scid. Service: ib | 2013-09-19 17:08:52
HD Request # 2 - Requesting a total of 15 days and 0 seconds. | 2013-09-19 17:08:52
HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 1209600. | 2013-09-19 17:08:52
HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-05 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:08:52
Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 2. Symbol: IR-201509-SNFE-AUD. | 2013-09-19 17:08:52
Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 4. | 2013-09-19 17:08:52
Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 2. Symbol: IR-201509-SNFE-AUD. | 2013-09-19 17:08:52
HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 1123200. | 2013-09-19 17:08:55
HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-06 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:08:55
Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 5. | 2013-09-19 17:08:55
HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 1036800. | 2013-09-19 17:08:57
HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-07 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:08:57
Notice: Receiving historical data for symbol that differs from current request. Request ID: 4 | 2013-09-19 17:08:57
Notice: Receiving historical data for symbol that differs from current request. Request ID: 5 | 2013-09-19 17:08:58
Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 6. | 2013-09-19 17:08:58
HD Request # 2 - Processing historical data message from TWS | 2013-09-19 17:08:58
HD Request # 2 - Receiving Intraday data for IR-201509-SNFE-AUD starting at 2013-09-05 21:54:00 | 2013-09-19 17:08:58
HD Request # 2 - Timestamp of first Intraday data file record written: 2013-09-05 21:54:00 | 2013-09-19 17:08:58
HD Request # 2 - Received 2579 records and wrote 2579 records from 2013-09-05 21:54:00 to 2013-09-06 23:29:30. | 2013-09-19 17:08:58
HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 950400. | 2013-09-19 17:09:01
HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-08 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:01
Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 7. | 2013-09-19 17:09:01
HD Request # 2 - Processing historical data message from TWS | 2013-09-19 17:09:02
HD Request # 2 - Received 2579 records and wrote 0 records from 2013-09-05 21:54:00 to 2013-09-06 23:29:30. | 2013-09-19 17:09:02
HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 864000. | 2013-09-19 17:09:04
HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-09 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:04
Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 8. | 2013-09-19 17:09:04
HD Request # 2 - Processing historical data message from TWS | 2013-09-19 17:09:05
HD Request # 2 - Received 2726 records and wrote 1791 records from 2013-09-06 15:42:30 to 2013-09-09 17:18:30. | 2013-09-19 17:09:05
HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 777600. | 2013-09-19 17:09:08
HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-10 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:08
Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 9. | 2013-09-19 17:09:08
HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 691200. | 2013-09-19 17:09:10
HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-11 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:10
Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 10. | 2013-09-19 17:09:10
HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 604800. | 2013-09-19 17:09:13
HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-12 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:13
Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 11. | 2013-09-19 17:09:13
HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 518400. | 2013-09-19 17:09:15
HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-13 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:15
Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 12. | 2013-09-19 17:09:15
HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 432000. | 2013-09-19 17:09:18
HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-14 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:18
Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 13. | 2013-09-19 17:09:18
HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 345600. | 2013-09-19 17:09:21
HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-15 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:21
Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 14. | 2013-09-19 17:09:21
HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 259200. | 2013-09-19 17:09:23
HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-16 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:23
Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 15. | 2013-09-19 17:09:23
HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 172800. | 2013-09-19 17:09:26
HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-17 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:26
Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 16. | 2013-09-19 17:09:26
HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 86400. | 2013-09-19 17:09:28
HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-18 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:28
Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 17. | 2013-09-19 17:09:28
HD Request # 2 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 0. | 2013-09-19 17:09:31
HD Request # 2 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2013-09-19 18:18:52 for IR-201509-SNFE-AUD | 2013-09-19 17:09:31
Message from IB: Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 18. | 2013-09-19 17:09:31
HD Request # 2 - Received 7884 records from 2013-09-05 21:54:00 to 2013-09-09 17:18:30 (3.8 days) and wrote 4370 records for IR-201509-SNFE-AUD | 2013-09-19 17:09:34
HD Request # 2 - Intraday download COMPLETE for IR-201509-SNFE-AUD | 2013-09-19 17:09:34
Real-time intraday chart data file updates started for IR-201509-SNFE-AUD | 2013-09-19 17:09:34

Notice: Receiving historical data for symbol that differs from current request. Request ID: 13 | 2013-09-19 17:10:49
Notice: Receiving historical data for symbol that differs from current request. Request ID: 9 | 2013-09-19 17:10:53
Notice: Receiving historical data for symbol that differs from current request. Request ID: 10 | 2013-09-19 17:10:53
Notice: Receiving historical data for symbol that differs from current request. Request ID: 11 | 2013-09-19 17:10:53
Notice: Receiving historical data for symbol that differs from current request. Request ID: 12 | 2013-09-19 17:10:53
Notice: Receiving historical data for symbol that differs from current request. Request ID: 14 | 2013-09-19 17:10:57
Notice: Receiving historical data for symbol that differs from current request. Request ID: 15 | 2013-09-19 17:10:59
Notice: Receiving historical data for symbol that differs from current request. Request ID: 16 | 2013-09-19 17:11:00
Notice: Receiving historical data for symbol that differs from current request. Request ID: 17 | 2013-09-19 17:11:12
Notice: Receiving historical data for symbol that differs from current request. Request ID: 18 | 2013-09-19 17:11:12
The above has been sent to support. | 2013-09-19 17:21:09
Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2013-09-19 17:21:10

Date Time Of Last Edit: 2013-09-19 15:57:15
[2013-09-19 17:30:15]
Sierra Chart Engineering - Posts: 102918
Please contact Interactive Brokers about this.

Also them exactly what this means:
Warning: IR product is trading on the basis other than currency price. IB Error Code: 2121. Request ID: 2. Symbol: IR-201509-SNFE-AUD. | 2013-09-19 17:08:52
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
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