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Date/Time: Mon, 16 Jul 2018 09:00:06 +0000



DF stopped but log is running

Support Request:
[2018-01-02 01:03:06]
User969266 - Posts: 2
Reading Internal Order ID file. | 2018-01-02 00:53:22
Reading Trade Orders file. | 2018-01-02 00:53:22
Reading Trade Positions file. | 2018-01-02 00:53:22
Listening on UDP port 22903. | 2018-01-02 00:53:22
Software version: 1649 | 2018-01-02 00:53:22
Enabled for: Advanced Features. | 2018-01-02 00:53:22
Enabled for: Sierra Chart Historical Data Service. | 2018-01-02 00:53:22
Allow Support for Sierra Chart Data Feeds is enabled. | 2018-01-02 00:53:22
Current selected Data/Trading service: SC Forex Data (FXCM) | 2018-01-02 00:53:22
Chart Update Interval: 500 | 2018-01-02 00:53:22
Time Zone: +00:00:00 (UTC+00) | 2018-01-02 00:53:22
2018-01-01 19:53:26 Local computer time | 2018-01-02 00:53:22
2018-01-02 00:53:26 Local computer time in UTC | 2018-01-02 00:53:22
2018-01-02 00:53:26 Local computer time in SC Time Zone | 2018-01-02 00:53:22
2018-01-02 00:53:25 Server time in UTC | 2018-01-02 00:53:22
Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-01-02 00:53:22
Program path: C:\GreenChart\ | 2018-01-02 00:53:22
Data Files path: C:\GreenChart\Data\ | 2018-01-02 00:53:22
OS Version Number: 10.0 | 2018-01-02 00:53:22
Locale Setting: C | 2018-01-02 00:53:22

Created the DTC Protocol server. | 2018-01-02 00:53:22
DTC Protocol Server listening on port 11099. | 2018-01-02 00:53:22
Created the DTC Protocol historical data server. | 2018-01-02 00:53:22
HD Server Manager | Listening on port 11098 | 2018-01-02 00:53:22
Checking for new symbol settings for service code fxcm | 2018-01-02 00:53:22
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-01-02 00:53:22
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-01-02 00:53:22
Symbol settings are up-to-date for fxcm | 2018-01-02 00:53:22
Received 5 login tokens. | 2018-01-02 00:53:28
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-01-02 00:53:29
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-01-02 00:53:29
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-01-02 00:53:32
HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2018-01-02 00:53:32
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2018-01-02 00:53:32
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-01-02 00:53:32
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2018-01-02 00:53:32

SC Forex Data (FXCM) | Connected to data server. | 2018-01-02 00:53:33
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-01-02 00:53:33
HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2018-01-02 00:53:33
HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2018-01-02 00:53:33
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-01-02 00:53:33
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2018-01-02 00:53:33
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-01-02 00:53:35
HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2018-01-02 00:53:35
HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2018-01-02 00:53:35
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-01-02 00:53:35
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2018-01-02 00:53:35
EURJPY 240 Min 1 Sec #6 | Reloading chart. | 2018-01-02 00:53:53
EURJPY 60 Min #4 | Reloading chart. | 2018-01-02 00:53:53
EURJPY 30 Min #1 | Reloading chart. | 2018-01-02 00:53:53
EURJPY 30 Min #8 | Reloading chart. | 2018-01-02 00:53:53
EURJPY 15 Min #9 | Reloading chart. | 2018-01-02 00:53:53
EURJPY 5 Min #10 | Reloading chart. | 2018-01-02 00:53:53
EURJPY 1 Min #11 | Reloading chart. | 2018-01-02 00:53:53
Using Bid/Ask average for last trade price for EURJPY | 2018-01-02 00:53:54
SC DTC Data with Market Depth | Starting real-time market data updates for: EURJPY. ID: 1 | 2018-01-02 00:53:54
SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 443 | 2018-01-02 00:53:54
DTC Client socket (6) | Creating socket. | 2018-01-02 00:53:54
DTC Client socket (6) | Connecting to IP: 192.81.56.146. | 2018-01-02 00:53:54
SC DTC Data with Market Depth | Requesting security definition data for: EURJPY. ID: 1 | 2018-01-02 00:53:54
Intraday data recording state for symbol EURJPY is set to download 'Pending'. | 2018-01-02 00:53:54
Delaying start of download for EURJPY | 2018-01-02 00:53:54
SC DTC Data with Market Depth | Connected to server. | 2018-01-02 00:53:54
SC DTC Data with Market Depth | Starting socket receive thread. | 2018-01-02 00:53:54
SC DTC Data with Market Depth | Sending Encoding Request to server | 2018-01-02 00:53:54
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2018-01-02 00:53:54
SC DTC Data with Market Depth | Sending logon request message. | 2018-01-02 00:53:54
SC DTC Data with Market Depth | Received logon response. | 2018-01-02 00:53:54
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2018-01-02 00:53:54
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2018-01-02 00:53:54
SC DTC Data with Market Depth | Successfully connected. | 2018-01-02 00:53:54
SC DTC Data with Market Depth | Trading is not supported. | 2018-01-02 00:53:54
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: EURJPY | 2018-01-02 00:53:54
SC DTC Data with Market Depth | Received security definition for symbol EURJPY | 2018-01-02 00:53:54
Delaying start of download for EURJPY | 2018-01-02 00:53:55
HD Request # 2 | Downloading Intraday chart data for EURJPY to the file EURJPY.scid. Service: fxcm | 2018-01-02 00:53:59
HD Request # 2 | Download start date-time: 2018-01-02 00:23:33.000 | 2018-01-02 00:53:59
HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2018-01-02 00:53:59
Socket (7) | Creating socket. | 2018-01-02 00:53:59
Socket (7) | Connecting to IP: 192.81.56.146. | 2018-01-02 00:53:59
HD Request # 2 | Setting DTC encoding to Binary VLS | 2018-01-02 00:53:59
HD Request # 2 | Sending historical data logon request message. | 2018-01-02 00:53:59
HD Request # 2 | Requesting Intraday data. Start date-time: 2018-01-02 00:23:33. Record interval: 0. Symbol: EURJPY | 2018-01-02 00:53:59
HD Request # 2 | Decompressing data. | 2018-01-02 00:53:59
HD Request # 2 | Receiving Intraday data for EURJPY starting at 2018-01-02 00:23:33 | 2018-01-02 00:53:59
Socket (7) | Initiating close of socket by core. | 2018-01-02 00:53:59
Socket (7) | Shutdown started. Waiting for graceful close. | 2018-01-02 00:53:59
Historical data download thread signaled to stop. | 2018-01-02 00:53:59
HD Request # 2 | Received 1 record from 2018-01-02 00:23:33 to 2018-01-02 00:23:33 (0.0 seconds) and wrote 0 records for EURJPY | 2018-01-02 00:53:59
HD Request # 2 | Intraday download COMPLETE for EURJPY. Completion time: 0s. Unique request ID: 1 | 2018-01-02 00:53:59
Removed historical data download ID 1 | 2018-01-02 00:53:59
Real-time Intraday chart data file updates started for EURJPY | 2018-01-02 00:53:59
Intraday chart data file opened for EURJPY | 2018-01-02 00:53:59

Socket (7) | Socket gracefully closed by remote side. | 2018-01-02 00:53:59
Socket (7) | Closed. | 2018-01-02 00:53:59

df is only 32, st:1,0 so i yhink something happened
image2018-01-01 20_00_11-Charts 1649 EURJPY L.cht SC Forex Data .png / V - Attached On 2018-01-02 01:01:56 UTC - Size: 77.13 KB - 23 views
[2018-01-02 01:24:09]
Sierra Chart Engineering - Posts: 61794
We do see that the Sierra Chart Forex data feed which is data from FXCM is not updating at this time.

This is because the FXCM data feed has stopped for reasons which we do not know. We expect this problem will be resolved Shortly.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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