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Direct MessagesDate/Time: Fri, 19 Apr 2024 10:30:02 +0000
Still no data
View Count: 851
| [2017-12-26 14:24:29] |
| User466220 - Posts: 43 |
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No pre-market data for any symbols.
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| [2017-12-26 15:29:23] |
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This is some network issue on the Barchart side. They have been notified. We do apologize for this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-12-26 15:36:01] |
| User466220 - Posts: 43 |
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This has happened before. Do we have another option for data?
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| [2017-12-26 15:38:05] |
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Yes. We have been working on implementing that. We are working on this now to switch over to it. Just give us about 20 minutes but we would expect Barchart is going to get the problem resolved within that time anyway. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-12-26 23:25:44] |
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The missing US equities data has now been filled in. Follow the instructions here to download any missing data in Intraday charts: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart We should be able to switch over to the new backend data feed in a few more days. If we were using that data feed, then this would never have happened. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-26 23:26:26
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