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Date/Time: Wed, 17 Jan 2018 09:25:55 +0000



Still no data

Support Request:
[2017-12-26 14:24:29]
User466220 - Posts: 27
No pre-market data for any symbols.
[2017-12-26 15:29:23]
Sierra Chart Engineering - Posts: 56211
This is some network issue on the Barchart side. They have been notified.

We do apologize for this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-26 15:36:01]
User466220 - Posts: 27
This has happened before. Do we have another option for data?
[2017-12-26 15:38:05]
Sierra Chart Engineering - Posts: 56211
Yes. We have been working on implementing that.

We are working on this now to switch over to it. Just give us about 20 minutes but we would expect Barchart is going to get the problem resolved within that time anyway.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-26 23:25:44]
Sierra Chart Engineering - Posts: 56211
The missing US equities data has now been filled in. Follow the instructions here to download any missing data in Intraday charts:
https://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart

We should be able to switch over to the new backend data feed in a few more days. If we were using that data feed, then this would never have happened.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-26 23:26:26

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