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Date/Time: Sun, 22 Jul 2018 04:35:25 +0000



sc data - all services

Support Request:
[2017-12-26 14:07:59]
User226486 - Posts: 19
Hi,

Currently not receiving pre-market data on any stocks i click on.

Please advise as soon as possible

many thanks
[2017-12-26 14:14:48]
User41727 - Posts: 16
Second. The last data I'm getting ist from the a/h on the 23rd.
Date Time Of Last Edit: 2017-12-26 14:14:58
[2017-12-26 15:32:42]
Sierra Chart Engineering - Posts: 61948
This is caused by some network issue on the Barchart side. They have been notified.

We do apologize for this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-26 15:44:34]
User226486 - Posts: 19
yay!!
[2017-12-26 15:54:02]
Sierra Chart Engineering - Posts: 61948
The problem has been resolved. We will be restoring the missing data, later on today.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-26 15:54:12
[2017-12-26 23:25:24]
Sierra Chart Engineering - Posts: 61948
The missing US equities data has now been filled in. Follow the instructions here to download any missing data in Intraday charts:
https://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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