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Date/Time: Mon, 23 Apr 2018 22:47:02 +0000



Not receiving data - again

Support Request:
[2017-12-26 13:35:40]
User466220 - Posts: 39
Real time data not coming through for any symbols in pre market.
[2017-12-26 15:10:31]
Ryan Kane - Posts: 5
Confirmed here. I see no NYSE MKT data for December 26.
[2017-12-26 15:22:18]
Sierra Chart Engineering - Posts: 59357
We are checking on this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-26 15:29:36]
Sierra Chart Engineering - Posts: 59357
This is caused by some network issue on the Barchart side. They have been notified.

We do apologize for this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-26 23:26:46]
Sierra Chart Engineering - Posts: 59357
The missing US equities data has now been filled in. Follow the instructions here to download any missing data in Intraday charts:
https://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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