Login Page - Create Account

Support Board


Date/Time: Thu, 25 Apr 2024 14:33:50 +0000



CQG fix disconnections 20 December - multiple times - anyone else?

View Count: 794

[2017-12-20 19:45:12]
User13668 - Posts: 291
Anyone else suffer from at least 10 short disconnections from CQG Fix connection today USA ET?

This is the message in my SC log:

CQG WebSocket socket (111) | Encryption stream error encountered. error:140E0197:SSL routines:SSL_shutdown:shutdown while in init | 2017-12-20 02:33:42

Mine occurred at: 2:22, 2:34, 3:18, 3:25, 3:33, 3:39, 3:54, 4:24, 6:52, and 10:29 - all am (not pm) and USA ET.

I know it is nothing at my end as my fibre internet connection has maintained a live connected state the whole time.
[2017-12-20 20:14:44]
Sierra Chart Engineering - Posts: 104368
This has already been resolved.

It is a bug in Open SSL which Sierra Chart uses but we have worked around it.

Update to the current version:

Software Download: Fast Update
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-12-20 20:14:50

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account