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Date/Time: Wed, 17 Jan 2018 09:27:53 +0000



CQG fix disconnections 20 December - multiple times - anyone else?

Support Request:
[2017-12-20 19:45:12]
User13668 - Posts: 197
Anyone else suffer from at least 10 short disconnections from CQG Fix connection today USA ET?

This is the message in my SC log:

CQG WebSocket socket (111) | Encryption stream error encountered. error:140E0197:SSL routines:SSL_shutdown:shutdown while in init | 2017-12-20 02:33:42

Mine occurred at: 2:22, 2:34, 3:18, 3:25, 3:33, 3:39, 3:54, 4:24, 6:52, and 10:29 - all am (not pm) and USA ET.

I know it is nothing at my end as my fibre internet connection has maintained a live connected state the whole time.
[2017-12-20 20:14:44]
Sierra Chart Engineering - Posts: 56211
This has already been resolved.

It is a bug in Open SSL which Sierra Chart uses but we have worked around it.

Update to the current version:

https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-20 20:14:50

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