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Date/Time: Thu, 18 Oct 2018 23:41:18 +0000



Cannot import data

Support Request:
[2017-12-18 13:32:59]
Diabolus - Posts: 2
Hi, I'm using version 1669 and I'm currently trying to import the intraday data from the attached CSV file. I'm trying to import in the format "Date, Time, Open, High, Low, Close, Volume".

I Disconnect my data source, go to EDIT >> Import and Load Intraday Data. Select the file, the line format and ask to overwrite existing file or create a new one.

As soon as I click import, my data source auto connects and I receive the message: "Symbol is unknown. Click for symbol information. Exact match not found for symbol DOLF18." and the data source auto connects.


The Message Log says:

CQG WebSocket socket (11) | Closed. | 2017-12-18 08:26:46
Compressing file: D:\SierraChart\Data\Import.DOLF18.scid.temp. This may take a while. | 2017-12-18 08:26:55
Beginning import of data from file: D:\SierraChart\Data\DOLF18.csv | 2017-12-18 08:26:55
DOLF18 1 Min #6 | Reloading chart. | 2017-12-18 08:26:55
DOLF18 1 Min #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: D:\SierraChart\Data\DOLF18.scid | 2017-12-18 08:26:55
Compressing file: D:\SierraChart\Data\Import.DOLF18.scid.temp. This may take a while. | 2017-12-18 08:27:13
Beginning import of data from file: D:\SierraChart\Data\DOLF18.csv | 2017-12-18 08:27:13
DOLF18 1 Min #6 | Reloading chart. | 2017-12-18 08:27:14
DOLF18 1 Min #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: D:\SierraChart\Data\DOLF18.scid | 2017-12-18 08:27:14

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-12-18 08:27:14
Date Time Of Last Edit: 2017-12-18 13:38:14
Private File
[2017-12-18 18:30:06]
Sierra Chart Engineering - Posts: 64972
Make sure the data file you are importing is located in this folder:
D:\SierraChart\Data
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-18 18:52:13]
Diabolus - Posts: 2
It is in that folder... Otherwise it wouldn't even show up as a possibility to select it to Import, right ?
[2017-12-18 22:35:33]
Sierra Chart Engineering - Posts: 64972
The problem is the file contains non-ASCII data. The encoding is not ASCII.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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