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Support Board


Date/Time: Wed, 25 Apr 2018 12:36:01 +0000



Trying setup of Trade/Customize Chart/Trade DOM Columns blocking next work

Support Request:
[2017-12-17 15:12:13]
User573855 - Posts: 6
I can not customize DOM Trade DOM Columns. If I try it trough Trade/Customize Chart/Trade DOM Columns it is impossible and after it is also any next work with the window with DOM chart impossible and impossible is also to close Sierra. I must ending the Sierra by closing of computer.

What do I bad?
[2017-12-17 21:51:50]
Sierra Chart Engineering - Posts: 59414
Refer to this section here about this:
http://www.sierrachart.com/index.php?page=doc/helpdetails30.html#DialogWindowsDoNotDisplay

This is section 30.40 at the bottom of the page.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-17 23:12:05]
User573855 - Posts: 6
Sorry, I did not give you full info. The Sierra blocks main window only. Rest of windows are working. If I want to close Sierra, the computer gives me acustic signal and does not let me to close the main window. But with next windows I can to work. Reason of the blocking of the main window is some message on screen under main window of Sierra which I see on the screen bar but I can not pick up the message to the top level of of the screen. The message window stays under the main window of Sierra which is blocked.
[2017-12-17 23:26:13]
Sierra Chart Engineering - Posts: 59414
The documentation has all of the information on this particular subject. We do not have any further information. It does say press the Escape key when this condition develops.

We recommend that you restart your computer.

This is not a Sierra Chart issue but an operating system level issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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