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Date/Time: Sun, 21 Oct 2018 09:16:49 +0000

Chart stops updating with Interactive Brokers data

Support Request:
[2017-12-15 21:31:13]
User884476 - Posts: 20
Have an issue with Interactive Brokers data: oftentimes the chart stops updating, while the data continues streaming as indicated by the last price updating on the right axis. Deleting and redownloading data solves the problem, until a couple of hours later it stops updating again.

I recall having this issue once long ago on another SC instance, and the issue had a solution: required changing some settings, maybe under Data/Trade Service settings. I can't the answer though, so I need to bother you for help. Thank you.
[2017-12-15 22:34:52]
Sierra Chart Engineering - Posts: 65036
Refer to help topic 3 about this:

It might be related to the True Real-time Data from Interactive Brokers.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-15 22:35:17

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