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Date/Time: Thu, 18 Jan 2018 12:14:23 +0000



Cannot download Bats Intraday data for ETFs

Support Request:
[2017-12-14 22:15:25]
Usermb - Posts: 73
I am able to download Bats intraday data for stocks (e.g. AA.BZ, AMZN.BZ etc.) but not for ETFs (e.g. SPY.BZ, IWM.BZ, IYJ.BZ)
All of these symbols are listed on your page with Bats symbols: https://www.sierrachart.com/index.php?page=doc/SierraChart_RealTime_And_Historical_Symbols.php&SymbolsPage=Stocks&ID=bats#BATS

Is this data available through SC Data?

Excerpt from the message log:

Intraday data recording state for symbol SPY.BZ is set to download 'Pending'. | 2017-12-14 22:49:02
Reloading all charts with filename: SPY.BZ.scid | 2017-12-14 22:49:02
HD Request # 413 | Downloading Intraday chart data for SPY.BZ to the file SPY.BZ.scid. Service: equities.us | 2017-12-14 22:49:02
HD Request # 413 | Download start date-time: 2013-11-05 22:49:02.000 | 2017-12-14 22:49:02
HD Request # 413 | Using server: ds1.sierracharts.com port 10149 | 2017-12-14 22:49:02
Socket (2117) | Creating socket. | 2017-12-14 22:49:02
Socket (2117) | Connecting to IP: 8.18.161.135. | 2017-12-14 22:49:02
SPY.BZ [M] 1 Trades #4 | Reloading chart. | 2017-12-14 22:49:02
SPY.BZ [M] 1 Trades #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPY.BZ.scid | 2017-12-14 22:49:02
HD Request # 413 | Setting DTC encoding to Binary VLS | 2017-12-14 22:49:02
HD Request # 413 | Sending historical data logon request message. | 2017-12-14 22:49:02
HD Request # 413 | Requesting Intraday data. Start date-time: 2013-11-05 22:49:02. Record interval: 0. Symbol: SPY.BZ | 2017-12-14 22:49:02
Socket (2117) | Initiating close of socket by core. | 2017-12-14 22:49:02
Socket (2117) | Shutdown started. Waiting for graceful close. | 2017-12-14 22:49:02
HD Request # 413 | Error downloading historical Intraday data for SPY.BZ. Historical data file not available for symbol. | 2017-12-14 22:49:02
Historical data download thread signaled to stop. | 2017-12-14 22:49:02
HD Request # 413 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for SPY.BZ | 2017-12-14 22:49:02
HD Request # 413 | Completion time: 0s | 2017-12-14 22:49:02
HD Request # 413 | Intraday data download complete for SPY.BZ. Unique request ID: 412 | 2017-12-14 22:49:02
Removed historical data download ID 412 | 2017-12-14 22:49:02
Real-time Intraday chart data file updates started for SPY.BZ | 2017-12-14 22:49:02
Intraday chart data file opened for SPY.BZ | 2017-12-14 22:49:02

[2017-12-15 00:16:41]
Sierra Chart Engineering - Posts: 56250
This is a result of a symbol pattern conflict.

We implemented a solution to this, but it requires that you perform a Full Reset of the symbol settings:
https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#FullResetSymbolSettingsSteps
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-15 01:12:00
[2017-12-15 00:25:41]
Usermb - Posts: 73
Confirm it works fine after a full reset. Thank you!

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