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Date/Time: Thu, 19 Apr 2018 13:49:35 +0000



Error opening and reading data folder when replaying charts

Support Request:
[2017-12-14 06:14:48]
User565910 - Posts: 5
Hi there,

When I use chart replay function, it's unable to read the file and the following message pops up "Error opening and reading chart data file". This problem has only started to happen since I updated to the new version. When using the replay function, I'm disconnected and in Sim Mode.

I've gone through and checked that I'm not using too much tick data and I only have one market open.

Is there a way to fix this?

Thanks.
[2017-12-14 07:05:08]
Sierra Chart Engineering - Posts: 59221
Provide a copy of the Message Log by following these instructions:
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Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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