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Date/Time: Wed, 25 Apr 2018 10:33:02 +0000



Technical problems

Support Request:
[2017-12-12 17:38:26]
User273302 - Posts: 7
Hello,
I buy from SC real time data and market depth. For a long time everything worked fine, but now my tick data stopped showing - the charts disappeared [M]. When turning on the SC program, this [M] appears for a second and disappears again immediately, that is, that the data is taken from another source. And the dates I get are really not good.
On your web site I found advice to contact SC support. Thank you for your help.
Iris
[2017-12-12 18:37:50]
Sierra Chart Engineering - Posts: 59414
Make sure you are connecting to your Live Interactive Brokers account. Refer to:
https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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