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Date/Time: Tue, 13 Nov 2018 19:17:14 +0000



Missing candles in the chart

Support Request:
[2017-12-12 09:53:55]
User994051 - Posts: 33
Hello,

I have noticed that from 15:15 to 15:30 there are missing candles. also no real time data was recieved.

thaniks.
imagemissing candles.JPG / V - Attached On 2017-12-12 09:53:45 UTC - Size: 74.21 KB - 42 views
[2017-12-12 18:30:56]
Sierra Chart Engineering - Posts: 65959
Depending on time zone, there may not have any trading at that time. Refer to:
https://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#SymbolNotTradingForAParticularPeriodOfTime
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-12 18:31:05
[2017-12-12 19:07:55]
User994051 - Posts: 33
There was trading at the same time. we have seen it in other instances. please recheck.
[2017-12-12 19:24:11]
User994051 - Posts: 33
please see the attached screen shot, from another session of the same time.
The missing candles appears. Meaning that in those 15 minutes there was trading.
[2017-12-12 19:59:58]
Sierra Chart Engineering - Posts: 65959
Refer to:
https://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-12 20:21:48]
User994051 - Posts: 33
You are missing the point.
I am not interested in historical data.
I am talking about online data, and it seems that we have misses 15 important minutes where we could have greate loses because of this.

The question is - why?
[2017-12-12 20:30:52]
Sierra Chart Engineering - Posts: 65959
There is only one chart posted in this entire thread and it is for December 11, 2017.

Here is that chart using data from CQG:
http://www.sierrachart.com/image.php?Image=1513110533981.png


Where you see single price bars all at the same level, that indicates missing data. That is because the market was closed at those times.

The time zone in this chart is US Eastern time.

If you have further questions contact the exchange. It is inappropriate to be asking these questions here. The exchanges a multibillion-dollar operation. We are very very very small by comparison. We should not be bothered with these kinds of questions.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-12 20:31:32

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