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Date/Time: Tue, 17 Jul 2018 11:55:07 +0000



Can't update from 1620

Support Request:
[2017-12-11 23:27:05]
User402321 - Posts: 4
I keep getting a message ver. 1623 is available when I start up, but every time I try to "download current version" it says it is starting download and then never updates. I am currently on 1620 and continue to stay there. Thx.
[2017-12-12 00:04:57]
Sierra Chart Engineering - Posts: 61833
Select Help >> Download Current Version.

Wait a few minutes, and then provide a copy of the Message Log following the instructions here:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-12 01:27:46]
User402321 - Posts: 4
This is the message to download. http://www.sierrachart.com/image.php?Image=1513041630459.png

This is what the log says shortly after starting "help>download current" http://www.sierrachart.com/image.php?Image=1513041742568.png

Then it says (can't take a pic) "The software update has been downloaded...Sierra Chart needs to be closed..." I click yes, tell it to save, it shuts down, I restart, and then I am back at the beginning with the message to download 1623
[2017-12-12 01:29:58]
User402321 - Posts: 4
And here it is restarted http://www.sierrachart.com/image.php?Image=1513042126362.png

I have tried about 10 plus times now. Stuck in Ground hogs day!

Thx
[2017-12-12 02:55:32]
Sierra Chart Engineering - Posts: 61833
Go to this folder on your system:
C:\SierraChart\

Is Make a note of the modified date and file size of SierraChart.exe.

Update Sierra Chart again. Are there any messages displayed which indicates that the installation completed with errors?

Before running Sierra Chart again, make a note of the modified date and file size of SierraChart.exe. Have they changed?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-12 02:55:33]
Sierra Chart Engineering - Posts: 61833
Go to this folder on your system:
C:\SierraChart\

Is Make a note of the modified date and file size of SierraChart.exe.

Update Sierra Chart again. Are there any messages displayed which indicates that the installation completed with errors?

Before running Sierra Chart again, make a note of the modified date and file size of SierraChart.exe. Have they changed?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-13 04:40:02]
User402321 - Posts: 4
OK-

that must be the secret sauce, because I checked, the file was still dated 10/4/17 and ran update again and this time it went into sierra chart installer and updated and now it says I am on version 1663. Don't know how but it worked. Thank you
[2017-12-13 05:34:37]
Sierra Chart Engineering - Posts: 61833
Interesting. At least you are set now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-13 05:34:52

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