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Date/Time: Thu, 26 Apr 2018 05:55:19 +0000



Different candles shape on seperated computers

Support Request:
[2017-12-11 11:09:26]
User994051 - Posts: 25
Hello,

We have notices that we see different candles shapes on separated computer sessions.
Why is that?

See in the attached screen shots, at 4:12 in one computer we see inverted hammer, and in the other full candle.

Thanks.
imagecomputer1.png / V - Attached On 2017-12-11 11:09:12 UTC - Size: 45.22 KB - 36 views
imagecomputer2.png / V - Attached On 2017-12-11 11:09:16 UTC - Size: 25.14 KB - 31 views
[2017-12-11 18:32:20]
Sierra Chart Engineering - Posts: 59446
This is explained in this section here:
http://www.sierrachart.com/index.php?page=doc/helpdetails43.html#IncorrectClockSettingsOrDifferencesWithTimeStamping

Make sure that Timestamp Using Computer Clock is set to False. And re-download the data as explained.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-11 18:32:50
[2017-12-11 19:02:12]
User994051 - Posts: 25
I can't find the:
Global Settings >> Data/Trade Service Settings >> Service Setting >> Timestamp Using Local Computer Clock.
[2017-12-11 19:05:41]
Sierra Chart Engineering - Posts: 59446
Refer to:
https://www.sierrachart.com/images/CQGTradingServiceSettings.png
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-11 19:08:32]
User994051 - Posts: 25
Thanks, it is set to false.
[2017-12-11 19:40:24]
Sierra Chart Engineering - Posts: 59446
OK. This must be a time stamping problem from CQG.

Re-download the data in the intraday charts with Edit >> Delete All Data and Download.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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