Login Page - Create Account

Support Board


Date/Time: Wed, 25 Apr 2018 10:45:15 +0000



Automatic position opening, without my orders or anything.

Support Request:
[2017-12-08 17:38:02]
User951733 - Posts: 4
I am using Bitmex and Sierra, I have been using 2 accounts in two different computers, since 3-4 days, now my positions are being opened automatically even without me giving any orders, the trade log activity shows things like bitmex caused the order to open, I am confused and angry about my losses due to this, please help me here.


I found out that some other API was doing things in absence of me, with google extension, This post might be helpful for people havong sometimes same problem like me, so i would suggest to check previous API's that may cause the problem.
Date Time Of Last Edit: 2017-12-08 18:07:46
[2017-12-08 17:51:06]
Sierra Chart Engineering - Posts: 59414
In the Trade Activity Log, we will need to know the Service Order ID of one of the orders that established the Position. Instructions:
https://www.sierrachart.com/index.php?page=doc/TradeActivityLog.php#ViewingHistoricalTradeActivity


But first it probably would be best to contact BitMEX about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-08 17:51:20

To post a message in this thread, you need to login with your Sierra Chart account:

Login


Login Page - Create Account