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Date/Time: Fri, 29 Mar 2024 02:00:54 +0000



CQG Encryption Stream Errors & Disconnects

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[2017-12-08 00:19:00]
User75002 - Posts: 117
Hello,
Since Tuesday (12/5), I have been getting disconnects with the following error. This seemed to start after upgrading from 1652(which didn't have the issue). I upgraded to 1656 and 1659 on 12/5 and noticed the issue later that day. My log only goes back to 12/5, but has occurred multiple times a day since. Prior to 1659, I do not recall having any random disconnects.

CQG WebSocket socket (2751) | Encryption stream error encountered when processing received data. Failed to read incoming encrypted data from the incoming binary I/O stream. error:140E0197:SSL routines:SSL_shutdown:shutdown while in init | 2017-12-07 19:01:05
CQG WebSocket socket (2751) | Initiating close of socket by core. | 2017-12-07 19:01:05
CQG WebSocket | Network socket for WebSocket has been closed by remote side. | 2017-12-07 19:01:05
CQG WebSocket socket (2751) | Shutdown started. Waiting for graceful close. | 2017-12-07 19:01:05
CQG FIX Trading | WebSocket closed. | 2017-12-07 19:01:05
Connection to the external service has been lost. | 2017-12-07 19:01:05
CQG FIX: DisconnectFIX called. | 2017-12-07 19:01:05
CQG FIX: Sending a Logout message. | 2017-12-07 19:01:05
CQG FIX Trading | Disconnected. | 2017-12-07 19:01:05
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-07 19:01:05
CQG WebSocket socket (2751) | Received socket Close event. | 2017-12-07 19:01:05
CQG WebSocket socket (2751) | Still waiting for graceful close or receive error. | 2017-12-07 19:01:05
CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2017-12-07 19:01:05
CQG FIX socket (2750) | Initiating close of socket by core. | 2017-12-07 19:01:05
CQG FIX: Disconnected. | 2017-12-07 19:01:05
CQG FIX socket (2750) | Shutdown started. Waiting for graceful close. | 2017-12-07 19:01:05
CQG FIX socket (2750) | Socket gracefully closed by remote side. | 2017-12-07 19:01:05
CQG FIX socket (2750) | Closed. | 2017-12-07 19:01:05

Thank you!
[2017-12-08 02:08:18]
Sierra Chart Engineering - Posts: 104368
This thread actually confirms that apparently Open SSL which Sierra Chart uses does apparently have a bug in SSL_shutdown.

We are removing the call to that for good. We will have to contact Open SSL about this.

We are putting out a new release in about 15 minutes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-12-08 03:41:45
[2017-12-08 02:11:11]
Sierra Chart Engineering - Posts: 104368
Version 1652 will be out in about 10 minutes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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