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Date/Time: Mon, 16 Jul 2018 22:21:16 +0000



CQG Encryption Stream Errors & Disconnects

Support Request:
[2017-12-08 00:19:00]
User75002 - Posts: 35
Hello,
Since Tuesday (12/5), I have been getting disconnects with the following error. This seemed to start after upgrading from 1652(which didn't have the issue). I upgraded to 1656 and 1659 on 12/5 and noticed the issue later that day. My log only goes back to 12/5, but has occurred multiple times a day since. Prior to 1659, I do not recall having any random disconnects.

CQG WebSocket socket (2751) | Encryption stream error encountered when processing received data. Failed to read incoming encrypted data from the incoming binary I/O stream. error:140E0197:SSL routines:SSL_shutdown:shutdown while in init | 2017-12-07 19:01:05
CQG WebSocket socket (2751) | Initiating close of socket by core. | 2017-12-07 19:01:05
CQG WebSocket | Network socket for WebSocket has been closed by remote side. | 2017-12-07 19:01:05
CQG WebSocket socket (2751) | Shutdown started. Waiting for graceful close. | 2017-12-07 19:01:05
CQG FIX Trading | WebSocket closed. | 2017-12-07 19:01:05
Connection to the external service has been lost. | 2017-12-07 19:01:05
CQG FIX: DisconnectFIX called. | 2017-12-07 19:01:05
CQG FIX: Sending a Logout message. | 2017-12-07 19:01:05
CQG FIX Trading | Disconnected. | 2017-12-07 19:01:05
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-12-07 19:01:05
CQG WebSocket socket (2751) | Received socket Close event. | 2017-12-07 19:01:05
CQG WebSocket socket (2751) | Still waiting for graceful close or receive error. | 2017-12-07 19:01:05
CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2017-12-07 19:01:05
CQG FIX socket (2750) | Initiating close of socket by core. | 2017-12-07 19:01:05
CQG FIX: Disconnected. | 2017-12-07 19:01:05
CQG FIX socket (2750) | Shutdown started. Waiting for graceful close. | 2017-12-07 19:01:05
CQG FIX socket (2750) | Socket gracefully closed by remote side. | 2017-12-07 19:01:05
CQG FIX socket (2750) | Closed. | 2017-12-07 19:01:05

Thank you!
[2017-12-08 02:08:18]
Sierra Chart Engineering - Posts: 61827
This thread actually confirms that apparently Open SSL which Sierra Chart uses does apparently have a bug in SSL_shutdown.

We are removing the call to that for good. We will have to contact Open SSL about this.

We are putting out a new release in about 15 minutes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-08 03:41:45
[2017-12-08 02:11:11]
Sierra Chart Engineering - Posts: 61827
Version 1652 will be out in about 10 minutes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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