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Date/Time: Thu, 19 Apr 2018 13:34:01 +0000



study has stopped working

Support Request:
[2017-12-07 17:27:01]
User98657 - Posts: 117
Can you tell me why this study may have stopped working.

this seems to have occurred around the same time as the "Unhandled exception" error that is now appearing several times a day. While i understand this may be a Microsoft issue, i'm in a difficult position with respect to what to do about it. You aren't offering any support on the issue, because it's not your issue, and i cannot get support from Microsoft.

Can you tell me why this study has stopped working (Cumulative Delta Bars - Volume)
http://www.sierrachart.com/image.php?Image=1512667597408.png
[2017-12-07 17:59:13]
User98657 - Posts: 117
Though i can't see the output of this study on my screen, i do know it is still running. I know this because another study uses the subgraphs of the cumulative delta and that study is still producing outputs based on the input from the cumulative delta study. I just cant see it on the chart.
[2017-12-07 18:12:06]
User98657 - Posts: 117
Now more of the study is showing on the chart than before, but still lags behind the current price

http://www.sierrachart.com/image.php?Image=1512670257375.png
[2017-12-07 18:45:23]
Sierra Chart Engineering - Posts: 59221
We are not able to reproduce this. This is what we see:

http://www.sierrachart.com/image.php?Image=1512672200145.png

We cannot reproduce the problem even during a replay. Are you able to reproduce the problem during a chart replay?:
https://www.sierrachart.com/index.php?page=doc/ReplayChart.html

It could be related to that problem you are having with windows 10 and the exception.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-07 18:45:36

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