Login Page - Create Account

Support Board


Date/Time: Fri, 19 Apr 2024 09:54:57 +0000



study has stopped working

View Count: 908

[2017-12-07 17:27:01]
User98657 - Posts: 304
Can you tell me why this study may have stopped working.

this seems to have occurred around the same time as the "Unhandled exception" error that is now appearing several times a day. While i understand this may be a Microsoft issue, i'm in a difficult position with respect to what to do about it. You aren't offering any support on the issue, because it's not your issue, and i cannot get support from Microsoft.

Can you tell me why this study has stopped working (Cumulative Delta Bars - Volume)
http://www.sierrachart.com/image.php?Image=1512667597408.png
[2017-12-07 17:59:13]
User98657 - Posts: 304
Though i can't see the output of this study on my screen, i do know it is still running. I know this because another study uses the subgraphs of the cumulative delta and that study is still producing outputs based on the input from the cumulative delta study. I just cant see it on the chart.
[2017-12-07 18:12:06]
User98657 - Posts: 304
Now more of the study is showing on the chart than before, but still lags behind the current price

http://www.sierrachart.com/image.php?Image=1512670257375.png
[2017-12-07 18:45:23]
Sierra Chart Engineering - Posts: 104368
We are not able to reproduce this. This is what we see:

http://www.sierrachart.com/image.php?Image=1512672200145.png

We cannot reproduce the problem even during a replay. Are you able to reproduce the problem during a chart replay?:
Replaying Charts

It could be related to that problem you are having with windows 10 and the exception.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-12-07 18:45:36

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account