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Date/Time: Wed, 18 Jul 2018 02:32:13 +0000



missing trade data

Support Request:
[2017-12-07 17:07:47]
User98657 - Posts: 132
While working on some charts this morning i placed a trade on the ES (Z7) in sim.

I could see the trade on my chart, i could see it when i select Show Order Fills and i could see it in the Trade Log.

I then encountered an error that you have attributed to a microsoft Windows 10 issue (Unhandled exception in c_Chart....).

I exited and restarted SC and that ES Trade is gone. i have other trades in the RTY and NQ (both Dec) that do appear in the trade log, but this ES trade is gone.

Can you tell me if i can get the record back or why it may be gone now?
[2017-12-07 18:32:58]
Sierra Chart Engineering - Posts: 61859
Refer to this section here about this:
https://www.sierrachart.com/index.php?page=doc/TradeActivityLog.php#MissingOrderFills
Sierra Chart Support - Engineering Level

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