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Date/Time: Sat, 20 Oct 2018 07:48:23 +0000



data connection disconnecting frequently

Support Request:
[2017-12-04 18:38:57]
jonno - Posts: 13
Hi
Not causing a major issue but the SC (fxcm and all)data feed is frequently disconnecting and filling the error log. Is there a known issue at the moment.

Regards
John
[2017-12-04 19:11:41]
Sierra Chart Engineering - Posts: 65028
No, there is no problem at the moment.

If there is an ongoing issue we can look at the Message Log. See if the problem clears up tomorrow.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-05 08:58:34]
jonno - Posts: 13
Hi
It has been doing this for a few day now and still flagging up a error today. Attached is a clip of the log.

Regards
John
imagelog.PNG / V - Attached On 2017-12-05 08:57:46 UTC - Size: 93.35 KB - 46 views
[2017-12-05 09:30:12]
Sierra Chart Engineering - Posts: 65028
What you are experiencing is an error setting the system Date-Time. Refer to:
https://www.sierrachart.com/index.php?page=doc/GlobalSettingsMenu.html#SetSystemDateTimeFromServer
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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