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Support Board

Date/Time: Tue, 23 Oct 2018 08:46:16 +0000


Support Request:
[2017-12-01 16:33:40]
WHum7812 - Posts: 14

I am noticing this week that my charts are DOM's keep stalling. Also, much of the time the charts and DOM's are not in sync. Lastly, at times this week, I would put my trade on,and the DOM would freeze up for several seconds. Fortunately, when this happened, I was on the right side of the trade and even though I could not see it, I was taking profit. Much of Friday it was like this making trading impossible.
[2017-12-01 17:08:52]
Sierra Chart Engineering - Posts: 65120
If this is happening with the CTS FIX Trading service, we have heard about this from many users and we have advised them of this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-01 17:52:53]
WHum7812 - Posts: 14

I went to the link you attached in your initial response and I do pay a monthly subscription for Sierra Charts.

I run a DOM with the CTS FIX data feed as well as a DOM with Rithmic. I think I need to clarify that at times it was the Charts (which I run from Rithmic) that were not keeping up to the CTS FIX data feed. At other times, it was the reverse.

thank you,

Ward Hum

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