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Date/Time: Sat, 21 Apr 2018 11:44:17 +0000



BitMEX phantom orders

Support Request:
[2017-12-01 06:10:28]
User14653 - Posts: 15
Hello!
often there are problems with orders, when I cancel an order and at that moment it is executed, there remains a phantom order
Date Time Of Last Edit: 2017-12-01 06:14:35
imagephantom order.PNG / V - Attached On 2017-12-01 06:10:19 UTC - Size: 76.87 KB - 41 views
[2017-12-01 06:17:32]
User699005 - Posts: 7
I have the same problem.
This problem has began from change minimum step from 0.1 point to 0.5 point
imageScreenshot_14.jpg / V - Attached On 2017-12-01 06:15:42 UTC - Size: 185.72 KB - 91 views
[2017-12-01 19:16:55]
Sierra Chart Engineering - Posts: 59303
We will let BitMEX know about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-02 18:40:00]
User14653 - Posts: 15
the problem returned
[2017-12-02 18:45:39]
Sierra Chart Engineering - Posts: 59303
We are going to reset the connection the BitMEX now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-06 12:04:06]
User699005 - Posts: 7
the problem is not resolved
Date Time Of Last Edit: 2017-12-06 12:04:32
imageScreenshot_1.jpg / V - Attached On 2017-12-06 12:04:20 UTC - Size: 92.66 KB - 20 views
Attachment Deleted.
[2017-12-07 01:42:09]
Sierra Chart Engineering - Posts: 59303
Go to Trade >> Trade Orders and Positions >> Orders.

What is the Service order ID of one of those orders? We will then give a detailed report to BitMEX.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-07 01:42:17
[2017-12-07 07:56:54]
User14653 - Posts: 15
i made a screen
imagephantom order12.PNG / V - Attached On 2017-12-07 07:54:21 UTC - Size: 150.31 KB - 114 views
[2017-12-07 18:10:36]
Sierra Chart Engineering - Posts: 59303
We have contacted BitMEX about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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