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Date/Time: Fri, 29 Mar 2024 11:17:17 +0000



BitMEX phantom orders

View Count: 1497

[2017-12-01 06:10:28]
User14653 - Posts: 15
Hello!
often there are problems with orders, when I cancel an order and at that moment it is executed, there remains a phantom order
Date Time Of Last Edit: 2017-12-01 06:14:35
imagephantom order.PNG / V - Attached On 2017-12-01 06:10:19 UTC - Size: 76.87 KB - 314 views
[2017-12-01 06:17:32]
User699005 - Posts: 7
I have the same problem.
This problem has began from change minimum step from 0.1 point to 0.5 point
imageScreenshot_14.jpg / V - Attached On 2017-12-01 06:15:42 UTC - Size: 185.72 KB - 419 views
[2017-12-01 19:16:55]
Sierra Chart Engineering - Posts: 104368
We will let BitMEX know about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2017-12-02 18:40:00]
User14653 - Posts: 15
the problem returned
[2017-12-02 18:45:39]
Sierra Chart Engineering - Posts: 104368
We are going to reset the connection the BitMEX now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2017-12-06 12:04:06]
User699005 - Posts: 7
the problem is not resolved
Date Time Of Last Edit: 2017-12-06 12:04:32
imageScreenshot_1.jpg / V - Attached On 2017-12-06 12:04:20 UTC - Size: 92.66 KB - 317 views
Attachment Deleted.
[2017-12-07 01:42:09]
Sierra Chart Engineering - Posts: 104368
Go to Trade >> Trade Orders and Positions >> Orders.

What is the Service order ID of one of those orders? We will then give a detailed report to BitMEX.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-12-07 01:42:17
[2017-12-07 07:56:54]
User14653 - Posts: 15
i made a screen
imagephantom order12.PNG / V - Attached On 2017-12-07 07:54:21 UTC - Size: 150.31 KB - 409 views
[2017-12-07 18:10:36]
Sierra Chart Engineering - Posts: 104368
We have contacted BitMEX about this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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