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Date/Time: Tue, 23 Oct 2018 17:29:33 +0000



Sierra Chart Market Data feed renewal

Support Request:
[2017-11-30 23:15:23]
dominikos - Posts: 101
Looks like I got caught in a no man’s land. The futures markets are already opened but I don’t get any realtime price information and market depth. I believe this is due to the fact that renewal is at UTC time which is an hour after the trading session for the new month starts.
[2017-11-30 23:41:01]
Sierra Chart Engineering - Posts: 65130
Provide a copy of the Message Log by following these instructions:
https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-01 03:06:18]
dominikos - Posts: 101
Just submitted log, let me know if you got it.
[2017-12-01 04:11:49]
dominikos - Posts: 101
After I restarted Sierra chart, I still see the same issue. I don't see market depth on the DOM chart and the chart does not refresh. The connection to IB is green and TWS prices refresh.
[2017-12-01 04:19:12]
dominikos - Posts: 101
Issue solved. I had another instance of SierraChart running in my development environment. It uses SierraChart historical feed but apparently, that still counts against the total number of connections allowed.
[2017-12-01 04:49:52]
Sierra Chart Engineering - Posts: 65130
This is the relevant message:

SC Data - All Services | Logon error received from server: Limited to one connection per username for the requested data source. | 2017-11-30 21:05:13

Refer to this section here about this:
https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Connections (Connections)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-01 04:50:15
[2017-12-01 13:45:13]
cmb999 - Posts: 160
i am getting this now after renewal, but i am not running sc on any other pc's

SC Data - All Services | Logon error received from server: Limited to one connection per username for the requested data source. | 2017-12-01 08:42:18
[2017-12-01 13:59:23]
Sierra Chart Engineering - Posts: 65130
Refer to this section here about this:
https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Connections (Connections)

This means you have more than one instance of Sierra Chart running using the SC Exchange Data Feed. There is no doubt about that. There may be on the same system or different systems.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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