Login Page - Create Account

Support Board


Date/Time: Thu, 18 Oct 2018 19:28:49 +0000



symbol very slow to load

Support Request:
[2017-11-30 11:56:25]
User620704 - Posts: 20
All of my symbols load ok except one (BTC_USD_QUARTER-OKCOIN). Is it just something about the data from the exchange or is there a setting that could fix it? It can take as long as and hour to load.
[2017-11-30 18:22:35]
Sierra Chart Engineering - Posts: 64955
What are the Global Settings >> Data/Trade Service Settings >> Maximum Historical Intraday Days to Download settings set to? There are two settings.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-11-30 20:53:50]
User620704 - Posts: 20
186/186
[2017-11-30 21:29:18]
Sierra Chart Engineering - Posts: 64955
OK therefore there should definitely be no problems with this. This is our result:
HD Request # 4 | Received 10345396 records from 2016-10-26 14:24:22 to 2017-11-30 13:25:15 (400.0 days) and wrote 10345370 records for BTC_USD-QUARTER-OKCOIN | 2017-11-30 13:25:26

HD Request # 4 | Completion time: 1m 4s | 2017-11-30 13:25:26

Therefore the relevant information will be here:
https://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#ImprovingHistoricalIntradayDataDownloadingPerformance
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

To post a message in this thread, you need to login with your Sierra Chart account:

Login


Login Page - Create Account