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Date/Time: Mon, 22 Oct 2018 06:58:52 +0000



cts t4

Support Request:
[2017-11-29 16:59:18]
User859795 - Posts: 41
hello,

i'm trying to connect to a new data feed from amp futures with cts-t4. i don't get live data feed and the message window keeps saying window error 10053. if i switch back to the old cqg fix trader connextion. everything's fine.

amp futures keeps blaming sierra chart for this issue, but i'm not sure if they're right.

can you please help?

thank you,

zolie
[2017-11-29 17:31:00]
Sierra Chart Engineering - Posts: 65062
Provide a copy of the Message Log by following these instructions:
https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-11-29 17:45:57]
User859795 - Posts: 41
Reading Internal Order ID file. | 2017-11-26 15:01:36
Reading Trade Orders file. | 2017-11-26 15:01:36
Reading Trade Positions file. | 2017-11-26 15:01:36
Listening on UDP port 22903. | 2017-11-26 15:01:36
Software version: 1635 | 2017-11-26 15:01:36
Usage end date: 2017-12-18 | 2017-11-26 15:01:36
Enabled for: Advanced Features. | 2017-11-26 15:01:36
Enabled for: Sierra Chart Historical Data Service. | 2017-11-26 15:01:36
Allow Support for Sierra Chart Data Feeds is enabled. | 2017-11-26 15:01:36
Current selected Data/Trading service: CQG FIX Trading | 2017-11-26 15:01:36
Chart Update Interval: 500 | 2017-11-26 15:01:36
Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-11-26 15:01:36
2017-11-26 15:01:40 Local computer time | 2017-11-26 15:01:36
2017-11-26 23:01:40 Local computer time in UTC | 2017-11-26 15:01:36
2017-11-26 15:01:40 Local computer time in SC Time Zone | 2017-11-26 15:01:36
2017-11-26 23:01:39 Server time in UTC | 2017-11-26 15:01:36
Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-11-26 15:01:36
Program path: C:\SierraChart\ | 2017-11-26 15:01:36
Data Files path: C:\SierraChart\Data\ | 2017-11-26 15:01:36
OS Version Number: 6.3 | 2017-11-26 15:01:36
Locale Setting: C | 2017-11-26 15:01:36


CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2017-11-29 09:43:25
CTS T4 FIX | Firm: AMP | 2017-11-29 09:43:25
CTS FIX socket (1608) | Creating socket. Using TLS 1.0. | 2017-11-29 09:43:25
CTS FIX socket (1608) | Connecting to IP: 208.116.215.102. | 2017-11-29 09:43:25
CTS FIX: Sending the Logon message. | 2017-11-29 09:43:25
CTS FIX socket (1608) | Received socket Close event. | 2017-11-29 09:43:25
CTS FIX socket (1608) | Socket gracefully closed by remote side. | 2017-11-29 09:43:25
CTS FIX: Received a Logout message. Text = The user has not completed the market data setup and should login to www.t4login.com and complete the setup page. | 2017-11-29 09:43:25
CTS FIX: Sending a Logout message. Text = Received Logout message. | 2017-11-29 09:43:25
CTS FIX socket (1608) | Initiating close of socket by core. | 2017-11-29 09:43:25
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-11-29 09:43:25
Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-29 09:43:25
CTS FIX socket (1608) | Write in progress. Shutdown being delayed. | 2017-11-29 09:43:25
CTS FIX socket (1608) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-11-29 09:43:25 *
CTS FIX socket (1608) | Write has completed. Shutdown being performed. | 2017-11-29 09:43:25
CTS FIX socket (1608) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-29 09:43:25
CTS FIX socket (1608) | Closed. | 2017-11-29 09:43:25
CTS T4 FIX | Disconnected. | 2017-11-29 09:43:25
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-29 09:43:25

CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2017-11-29 09:43:28
CTS T4 FIX | Firm: AMP | 2017-11-29 09:43:28
CTS FIX socket (1609) | Creating socket. Using TLS 1.0. | 2017-11-29 09:43:28
CTS FIX socket (1609) | Connecting to IP: 208.116.215.102. | 2017-11-29 09:43:28
CTS FIX: Sending the Logon message. | 2017-11-29 09:43:28
CTS FIX socket (1609) | Socket gracefully closed by remote side. | 2017-11-29 09:43:28
CTS FIX socket (1609) | Received socket Close event. | 2017-11-29 09:43:28
CTS FIX: Received a Logout message. Text = The user has not completed the market data setup and should login to www.t4login.com and complete the setup page. | 2017-11-29 09:43:28
CTS FIX: Sending a Logout message. Text = Received Logout message. | 2017-11-29 09:43:28
CTS FIX socket (1609) | Initiating close of socket by core. | 2017-11-29 09:43:28
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-11-29 09:43:28
CTS FIX socket (1609) | Write in progress. Shutdown being delayed. | 2017-11-29 09:43:28
Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-29 09:43:28
CTS FIX socket (1609) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-11-29 09:43:28 *
CTS FIX socket (1609) | Write has completed. Shutdown being performed. | 2017-11-29 09:43:28
CTS FIX socket (1609) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-29 09:43:28
CTS FIX socket (1609) | Closed. | 2017-11-29 09:43:28
CTS T4 FIX | Disconnected. | 2017-11-29 09:43:28
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-29 09:43:28
Date Time Of Last Edit: 2017-11-29 19:04:58
[2017-11-29 19:04:28]
Sierra Chart Engineering - Posts: 65062
This is the relevant message:

CTS FIX: Received a Logout message. Text = The user has not completed the market data setup and should login to www.t4login.com and complete the setup page. | 2017-11-29 09:43:28

Hopefully it is self-explanatory. Contact your broker for further help.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-11-29 20:00:13]
User859795 - Posts: 41
it's working now after i filled t4login.com

thmx for the fast help!!!!

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