Login Page - Create Account

Support Board


Date/Time: Thu, 25 Apr 2024 04:40:21 +0000



Bid - ask data not coming through

View Count: 914

[2017-11-29 16:41:22]
User466220 - Posts: 43
Now the charts are working, but Bid/Ask data not coming through.
[2017-11-29 17:01:51]
Sierra Chart Engineering - Posts: 104368
Tell us one of the symbols this happens with. And just one of the symbols
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2017-11-29 17:28:36]
User466220 - Posts: 43
Fucking all of them!!!!!
[2017-11-29 17:33:22]
User466220 - Posts: 43
I have a screen print, but your FUCKED UP system won't let me send it. I can't even hit a bid because your FUCKED UP system thinks the bid is from 3 hours ago.
Private File
Attachment Deleted.
[2017-11-29 18:39:03]
Sierra Chart Engineering - Posts: 104368
system won't let me send it.
This does not make sense. There has been no problems at all with the Sierra Chart web server which you can use to upload chart images. Here is the documentation for that:

https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image

Also, the data provider Barchart has resolved the bid and ask data issue for US equities. We assume sometime in the last hour or so.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account