Login Page - Create Account

Support Board


Date/Time: Thu, 19 Apr 2018 15:41:40 +0000



Bid - ask data not coming through

Support Request:
[2017-11-29 16:41:22]
User466220 - Posts: 39
Now the charts are working, but Bid/Ask data not coming through.
[2017-11-29 17:01:51]
Sierra Chart Engineering - Posts: 59221
Tell us one of the symbols this happens with. And just one of the symbols
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-11-29 17:28:36]
User466220 - Posts: 39
Fucking all of them!!!!!
[2017-11-29 17:33:22]
User466220 - Posts: 39
I have a screen print, but your FUCKED UP system won't let me send it. I can't even hit a bid because your FUCKED UP system thinks the bid is from 3 hours ago.
Private File
Attachment Deleted.
[2017-11-29 18:39:03]
Sierra Chart Engineering - Posts: 59221
system won't let me send it.
This does not make sense. There has been no problems at all with the Sierra Chart web server which you can use to upload chart images. Here is the documentation for that:

https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image

Also, the data provider Barchart has resolved the bid and ask data issue for US equities. We assume sometime in the last hour or so.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

To post a message in this thread, you need to login with your Sierra Chart account:

Login


Login Page - Create Account