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Support Board


Date/Time: Wed, 18 Jul 2018 02:59:30 +0000



SC Real Time Data

Support Request:
[2017-11-29 15:14:52]
User94740 - Posts: 330
is locking up today for the second time. Has happened before, but today is extreme. Now the third time.
Date Time Of Last Edit: 2017-11-29 15:15:54
[2017-11-29 15:37:15]
Sierra Chart Engineering - Posts: 61859
This is due to a network connectivity problem that our data provider is having.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-11-29 15:42:17]
Marmany - Posts: 167
Seems there is still an issue in the prices are coming through but time axis is not scrolling - it remains static at the time which my charts were re-loaded after a complete re-boot to try correcting.
v 1652 Sierra data feed. CME, Nymex & ETF all affected.
Nothing changed at my side since data OK yesterday
[2017-11-29 15:50:06]
Sierra Chart Engineering - Posts: 61859
There is still some network connectivity issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-11-29 16:10:23]
lukas keller - Posts: 92
Having the same problem. Data first freezing several times, now can not connect at all.
[2017-11-29 16:38:11]
Sierra Chart Engineering - Posts: 61859
There are still some intermittent problems we are seeing. This is due to network connectivity issues our data provider is having.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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