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Date/Time: Tue, 24 Apr 2018 16:16:21 +0000



Getting Download Failed Messages Historical Charts

Support Request:
[2017-11-29 13:41:10]
infpz - Posts: 734
http://www.sierrachart.com/image.php?Image=1511962794416.png
[2017-11-29 13:58:36]
infpz - Posts: 734
HD Request # 23 | Downloading Historical Daily chart data for 6EZ7. Starting date: 2017-10-10. Service: transact.trading | 2017-11-29 07:57:43
HD Request # 23 | Requesting historical Daily data for E6Z17 starting at 2017-10-09 | 2017-11-29 07:57:43
HTTP connection to ds01.ddfplus.com:80 (152) | Creating socket. | 2017-11-29 07:57:43
HTTP connection to ds01.ddfplus.com:80 (152) | Connecting to IP: 8.18.161.123. | 2017-11-29 07:57:43
HTTP connection to ds01.ddfplus.com:80 (152) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-11-29 07:58:04 *
HTTP connection to ds01.ddfplus.com:80 (152) | Initiating close of socket by core. | 2017-11-29 07:58:04
HD Request # 23 | Error downloading historical Daily data for 6EZ7. HTTP error when downloading from SC Historical Data service | 2017-11-29 07:58:04
HTTP connection to ds01.ddfplus.com:80 (152) | Closed. | 2017-11-29 07:58:04
HD Request # 23 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for 6EZ7 | 2017-11-29 07:58:04
HD Request # 23 | Completion time: 21s | 2017-11-29 07:58:04
HD Request # 23 | Daily data download complete for 6EZ7. Unique request ID: 22 | 2017-11-29 07:58:04
Removed historical data download ID 22 | 2017-11-29 07:58:04

6EZ7 Daily #1 | Reloading chart. | 2017-11-29 07:58:04
[2017-11-29 15:39:13]
Sierra Chart Engineering - Posts: 59377
Our data provider had a problem earlier and this was the reason for the problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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