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Date/Time: Sun, 22 Jul 2018 10:59:31 +0000



Volume per Bar Charts broken by update from v1652->v1654

Support Request:
[2017-11-29 07:46:33]
Sporken - Posts: 81
I just updated from version 1652 to version 1654 and my VolumePerBar charts have stopped drawing properly. I get a blank chart when I navigate to another chartbook and back again.

This happens with a fresh chart with no studies and no changes to symbol setting. Example is NQZ17, VolumePerBar = 99, Days to load = 2.
The charts are initially drawn correctly, but when I navigate to another chartbook and back again, the VolumePerBar charts show a blank, black window. The right click menu is also not available on these charts.

I can supply screenshots or logs if needed.

I'll try to revert to 1652 now.

Also, in an unrelated issue, I noticed that when I updated to v1652 a few days ago, that sc.SymbolData is uninitialised on all of my Historical charts, but it is still correct on intraday charts. So sc.SymbolData->Description == "" for all historical charts, for example. sc.SymbolData->LastTradingDateForFutures == 0.0f; etc.
[2017-11-29 08:01:02]
Sierra Chart Engineering - Posts: 61948
This issue must be isolated to you for unknown reasons at this time. This problem makes completely no sense, and we have no other reports of a problem and there has been no changes to cause a problem like this. At this point we do not believe there is any problem in Sierra Chart like this.

It must have some other type of cause. Maybe your own custom studies are causing a problem.

Restart Sierra Chart into Safe Mode.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-11-29 08:01:09
[2017-11-29 08:06:25]
Sporken - Posts: 81
interesting, thanks for the quick response.

I initially suspected one of my study functions but I see the issue with fresh charts without any studies at all.

Reverting to 1652 has fixed the issue for me. I have a 12 week old baby daughter so I've no time to investigate any further. I'll continue with 1652 and reassess in a few days.

Thanks again.
[2017-11-29 09:08:21]
Sierra Chart Engineering - Posts: 61948
OK we may have a problem because another user reported something seemingly related:
https://www.sierrachart.com/SupportBoard.php?ThreadID=31095

We really are very puzzled by this. We do not observe any problem ourselves.

Stay off this version for now. We will have to figure out what the issue is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-11-29 09:39:35
[2017-11-29 09:38:54]
Sierra Chart Engineering - Posts: 61948
We think we know what the problem is now. We are going to put out 1655.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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