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Date/Time: Tue, 23 Jan 2018 08:16:06 +0000



Missing historical data RTYZ17

Support Request:
[2017-11-28 22:08:49]
Usermb - Posts: 73
It appears that the historical data for RTYZ17 is missing.
I opened a chart window with that Symbol, historical, daily.
There is no data displayed and RTYZ17.dly is empty except for the header (Date, Open, High, Low, Close, Volume, OpenInterest)

Here's an excerpt from the message log after hitting "Delete all data and download":

RTYZ17 Daily #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\RTYZ17.dly | 2017-11-28 23:01:09
HD Request # 138 | Downloading Historical Daily chart data for RTYZ17. Starting date: 1967-11-29. Service: scdataallservices | 2017-11-28 23:01:14
HD Request # 138 | Using user Barchart Historical data account. | 2017-11-28 23:01:14
HD Request # 138 | Requesting historical Daily data for RTYZ17 starting at 1967-11-28 | 2017-11-28 23:01:14
HTTP connection to ds01.ddfplus.com:80 (258) | Creating socket. | 2017-11-28 23:01:14
HTTP connection to ds01.ddfplus.com:80 (258) | Connecting to IP: 8.18.161.123. | 2017-11-28 23:01:14
HD Request # 138 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for RTYZ17 | 2017-11-28 23:01:14
HD Request # 138 | Daily download COMPLETE for RTYZ17. Completion time: 0s. Unique request ID: 128 | 2017-11-28 23:01:14
Removed historical data download ID 128 | 2017-11-28 23:01:14

[2017-11-29 02:19:38]
Sierra Chart Engineering - Posts: 56390
We have this resolved. There will be a new release out later today.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-01 00:23:25]
Usermb - Posts: 73
I am very happy to confirm the fix, thank you.

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