Login Page - Create Account

Support Board


Date/Time: Mon, 23 Apr 2018 21:28:43 +0000



Custom Chart Bar skipping bars

Support Request:
[2017-11-28 18:26:11]
DabbaDo - Posts: 103
Attached is my simple test chartbook.
The custom chart bar function is SierraChartStudies.scsf_CustomChartBarsExample
v1653

The problem is subtle (IMHO nasty). :)

1. I have to be connected (live; I haven't tried it in replay). In my case I'm connected via DTC - Sub Instance to another machine on my LAN, but I doubt if that's relevant.
2. I press UES button to force reloads. (I wish I had a better way.)
3. About 1 time out of 3 I see extremely short volume bars near the end of the chart. http://www.sierrachart.com/image.php?Image=1511893217332.png
Debugging into this, I notice that ChartBarInterface.CurrentBarIndex "skips" -- that is CustomChartBarBuildingFunction() is not called for one or more bars.

Cheers,
Dale
attachmentDebug.cht - Attached On 2017-11-28 18:15:54 UTC - Size: 40 KB - 31 views
[2017-11-28 18:53:14]
Sierra Chart Engineering - Posts: 59357
This will have to wait until later to for us to look into. It is not something we can commit any time to now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-12-29 08:45:44]
Sierra Chart Engineering - Posts: 59357
We have looked at post #1. We have never seen this and have not been able to reproduce this and it simply makes no sense to begin with.

We definitely do not think there is any kind of bug like this.

We recommend updating to the latest release of Sierra Chart and fully recompiling the code using the current header file. And actually that is necessary anyway with custom chart bars on that version.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-29 08:46:21

To post a message in this thread, you need to login with your Sierra Chart account:

Login


Login Page - Create Account