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Date/Time: Sat, 21 Apr 2018 15:25:15 +0000



CQG

Support Request:
[2017-11-21 15:01:18]
User225658 - Posts: 2
Dear Sir/Madam,
I am not getting any number bars data on May 2018 and July 2018 soybeans, wheat and corn.
I am using SierraPackage 5 on CQG. Could you please let me know when those contracts will be added to SierraChart?

Best regards, Nadya
[2017-11-21 17:43:09]
Sierra Chart Engineering - Posts: 59305
Provide an image of just one of the charts, by following these instructions:
https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-11-22 12:18:41]
User225658 - Posts: 2
Dear Sir/Madam,
I am not getting any number bars data on May 2018 and July 2018 soybeans, wheat and corn.
I am using SierraPackage 5 on CQG. Could you please let me know when those contracts will be added to SierraChart?

Best regards, Nadya
http://www.sierrachart.com/image.php?Image=1511353105877.png
[2017-11-22 18:03:18]
Sierra Chart Engineering - Posts: 59305
Update Sierra Chart to the current version following these instructions here:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#FastUpdate

Follow the instructions here to update the Symbol Settings:
https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#UpdateSettings

Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download".
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-11-24 13:42:45]
User225658 - Posts: 2
Dear Sir/Madam,
I followed your instructions but failed: intraday stock quotes of futures are not displayed for wheat, corn, soybeans (with expiration dates May 2018, July 2018).
My Sierra Chart Versin is 1649.
My actions are:
FS--CORN FUTURES (F.US.ZCE)--May 2018 (F.US.ZCEK18)--OPEN INTRADAY CHART--DOWNLOAD FAILED
[2017-11-24 20:38:19]
Sierra Chart Engineering - Posts: 59305
We apologize for this. These contracts are now listed and historical intraday data is now available for them.

Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download".
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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