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Date/Time: Thu, 31 Oct 2024 23:52:43 +0000



Sierra Chart CQG trading

View Count: 1871

[2017-11-21 14:37:52]
User965825 - Posts: 15
Hi,

i changed data feed from ritmic to cqg and have a connection problem.
Got a new username and password and still doesnt work.Have been deactivating my firewall etc.
Have been passed here from amp futures.

Regard
Date Time Of Last Edit: 2017-11-21 14:38:38
[2017-11-21 16:03:30]
Sierra Chart - Max - Posts: 5706
Make sure to follow the CQG setup instructions here:
CQG Trading Platform Service: Setup Instructions

If you are still not able to connect then provide us a copy of the Message Log by following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)
Sierra Chart Support
[2017-11-21 16:39:27]
User965825 - Posts: 15
Reading Internal Order ID file. | 2017-11-21 16:34:54
Reading Trade Orders file. | 2017-11-21 16:34:54
Reading Trade Positions file. | 2017-11-21 16:34:54
Listening on UDP port 22904. | 2017-11-21 16:34:54
Software version: 1644 | 2017-11-21 16:34:54
Enabled for: Advanced Features. | 2017-11-21 16:34:54
Enabled for: Sierra Chart Historical Data Service. | 2017-11-21 16:34:54
Allow Support for Sierra Chart Data Feeds is enabled. | 2017-11-21 16:34:54
Current selected Data/Trading service: CQG FIX Trading | 2017-11-21 16:34:54
Chart Update Interval: 500 | 2017-11-21 16:34:54
Data/Trade Service Settings automatically set. | 2017-11-21 16:34:54
Time Zone: +00:00:00 (UTC+00) | 2017-11-21 16:34:54
2017-11-21 17:36:39 Local computer time | 2017-11-21 16:34:54
2017-11-21 16:36:39 Local computer time in UTC | 2017-11-21 16:34:54
2017-11-21 16:36:39 Local computer time in SC Time Zone | 2017-11-21 16:34:54
2017-11-21 16:36:36 Server time in UTC | 2017-11-21 16:34:54
Local computer UTC time and Server UTC time difference: 2 seconds. | 2017-11-21 16:34:54
Program path: C:\SierraChart\ | 2017-11-21 16:34:54
Data Files path: C:\SierraChart\Data\ | 2017-11-21 16:34:54
OS Version Number: 10.0 | 2017-11-21 16:34:54
Locale Setting: C | 2017-11-21 16:34:54

Checking for new symbol settings for service code cqg | 2017-11-21 16:34:54
HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-11-21 16:34:54
HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-11-21 16:34:54
Received 5 login tokens. | 2017-11-21 16:36:40
Requesting symbol settings for service code cqg. Overwrite = on. | 2017-11-21 16:36:40
Symbol settings received. | 2017-11-21 16:36:40
Processed 1336 symbol settings. | 2017-11-21 16:36:40
HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2017-11-21 16:36:41
HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2017-11-21 16:36:41
HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2017-11-21 16:36:45
HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-11-21 16:36:45
HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2017-11-21 16:36:45
HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-21 16:36:45
HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-11-21 16:36:45
HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-11-21 16:36:45
HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-11-21 16:36:45
HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-21 16:36:45
HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-11-21 16:36:45
HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2017-11-21 16:36:47
HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2017-11-21 16:36:47
HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2017-11-21 16:36:47
HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-21 16:36:47
HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2017-11-21 16:36:47

CQG FIX: Not connecting to trading server because Username is not specified. | 2017-11-21 16:36:50
CQG FIX Trading | Connecting to server demoapi.cqg.com | 2017-11-21 16:36:50
CQG WebSocket | Connecting to WebSocket server. | 2017-11-21 16:36:50
CQG WebSocket socket (6) | Creating socket. Using TLS 1.2. | 2017-11-21 16:36:50
CQG WebSocket socket (6) | Connecting to IP: 208.48.16.32. | 2017-11-21 16:36:50
CQG WebSocket | Opening WebSocket. | 2017-11-21 16:36:50
CQG WebSocket | Sending WebSocket handshake. | 2017-11-21 16:36:50
CQG WebSocket | Received WebSocket handshake acknowledgment. | 2017-11-21 16:36:51
CQG WebSocket | Web socket state is now open. | 2017-11-21 16:36:51
CQG FIX Trading | WebSocket connected. | 2017-11-21 16:36:51
CQG FIX Trading | Sending market data logon message. | 2017-11-21 16:36:51
CQG FIX Trading | Market data logon unsuccessful. Server message: Username or password is incorrect. | 2017-11-21 16:36:51 *
CQG WebSocket socket (6) | Adding bytes from final send buffer from buffered socket: 8 | 2017-11-21 16:36:51
CQG WebSocket socket (6) | Initiating close of socket by core. | 2017-11-21 16:36:51
CQG WebSocket | WebSocket closed. | 2017-11-21 16:36:51
CQG FIX Trading | WebSocket closed. | 2017-11-21 16:36:51
CQG WebSocket socket (6) | Sending bytes from final send buffer: 8 | 2017-11-21 16:36:51
CQG FIX Trading | Disconnected. | 2017-11-21 16:36:51
CQG WebSocket socket (6) | Write in progress. Shutdown being delayed. | 2017-11-21 16:36:51
CQG WebSocket socket (6) | Write has completed. Shutdown being performed. | 2017-11-21 16:36:51
CQG WebSocket socket (6) | Shutdown started. Waiting for graceful close. | 2017-11-21 16:36:51
CQG WebSocket socket (6) | Socket gracefully closed by remote side. | 2017-11-21 16:36:51
CQG WebSocket socket (6) | Closed. | 2017-11-21 16:36:51

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-11-21 16:37:53
CQG FIX socket (7) | Creating socket. Using TLS 1.2. | 2017-11-21 16:37:53
CQG FIX socket (7) | Connecting to IP: 208.48.16.214. | 2017-11-21 16:37:53
CQG FIX: Sending the Logon message. | 2017-11-21 16:37:54
CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2017-11-21 16:37:54
CQG FIX: Sending a Logout message. Text = Received Logout message. | 2017-11-21 16:37:54
CQG FIX socket (7) | Initiating close of socket by core. | 2017-11-21 16:37:54
CQG FIX: Disconnected. | 2017-11-21 16:37:54
CQG FIX socket (7) | Write in progress. Shutdown being delayed. | 2017-11-21 16:37:54
CQG FIX Trading | Disconnected. | 2017-11-21 16:37:54
CQG FIX socket (7) | Write has completed. Shutdown being performed. | 2017-11-21 16:37:55
CQG FIX socket (7) | Shutdown started. Waiting for graceful close. | 2017-11-21 16:37:55
CQG FIX socket (7) | Socket gracefully closed by remote side. | 2017-11-21 16:37:55
CQG FIX socket (7) | Closed. | 2017-11-21 16:37:55
[2017-11-21 17:17:05]
Sierra Chart - Max - Posts: 5706
We see the following in your Message Log:


CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2017-11-21 16:37:54

Refer to Common Error Message #6 here:
CQG Trading Platform Service: Common Error Messages
Sierra Chart Support

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