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Direct MessagesDate/Time: Thu, 16 May 2024 14:47:20 +0000
Sierra keeps freezing up - have to exit & restart to get data
View Count: 1473
| [2017-10-26 15:39:06] |
| ErikT - Posts: 117 |
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I first experienced this problem a few weeks ago. I initially diagnosed it as a corrupted chartbook .CHT file, and recreating the .CHT seemed at the time to fix it. But the problem is back, and by creating a new .CHT which shows identical symptoms, I have determined my prior diagnosis to be void/incorrect. SYMPTOMS: Everything works fine on startup. Charts updating, etc. After a while (usually no more than 2-3 hours), the charts all stop updating. Price displayed is frozen at whatever level it was at when it stopped working. DATA BOX IS GREEN AND CONNECTION APPEARS GOOD. Closing and re-opening chartbooks does NOT fix it. Prices all come up at whatever level they were frozen at before closing. Disconnecting and then re-connecting does NOT fix it. The only thing I've found that fixes it is exiting SC completely, then restarting SC. Then it works for another hour or two before failing the same exact way as before. Reproduced same symptoms with a different, freshly created chartbook just to eliminate possibility of a corrupted .CHT being the problem. Note that I have a 2nd installation of SC on the same system, installed in a different directory, with its own /DATA directory, and using a different data/trading service provider (IB). That copy of SC works fine. It's only the primary installed copy (which uses CQG datafeed, in case that matters) that is failing this way. I thought it might be a version issue so downloaded and upgraded to 1625, restarted everything, same symptoms. One more symptom - when I exit and then restart in order to work around the problem, my open orders sometimes get really screwed up on restart. Prior to system freezing up, I had two open orders on CLZ17. One was a stop-limit sell at 51.77, and the other was a limit sell at 52.77. Both orders were displayed correctly on the charts as open orders at the desired price levels on the CL charts. Then SC froze up, so I had to shut it down and restart. When it came back up, the orders were not displayed on the chart. So I went to Orders and Positions window, where the orders were now shown at prices of 5177.00 and 5277.00, i.e. 100x the actual order levels. But since I updated to 1625 I have not seen this one, so it may have been a version issue not related to the core problem. Final point - curiously when I start up 1625 it shows me a notice saying 1629 is available, but when I go to Help...Download Current Version it doesn't download (or do anything else). I'm new to SC so not clear on your release procedures... Maybe 1629 is the "PreRelease"? I didn't select that on the help menu because I figured I should stick with a known stable release until the freeze-up problem is resolved. Thanks in advance for any help you can provide. Erik |
| [2017-10-26 17:16:24] |
| ErikT - Posts: 117 |
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Just failed again, exact same way, so I grabbed a screen capture in case anything there helps you diagnose. Note that the 52.39 last trade shown on the grab is definitely stale. That's where it froze about 10 mins ago. My other charting services (including the other copy of SC with an IB datafeed) are reporting higher prices. Screen grab attached. |
Private File |
| [2017-10-26 17:27:18] |
| ErikT - Posts: 117 |
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And FYI, after that grab I shut down SC, restarted it, everything looked ok at first, and then it froze up again in less than 10 minutes. So it seems to be getting worse! Thanks, Erik |
| [2017-10-26 19:45:36] |
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In general your post provides too much information and only delays a response. One more symptom - when I exit and then restart in order to work around the problem, my open orders sometimes get really screwed up on restart. Prior to system freezing up, I had two open orders on CLZ17. One was a stop-limit sell at 51.77, and the other was a limit sell at 52.77. Both orders were displayed correctly on the charts as open orders at the desired price levels on the CL charts. Then SC froze up, so I had to shut it down and restart. When it came back up, the orders were not displayed on the chart. So I went to Orders and Positions window, where the orders were now shown at prices of 5177.00 and 5277.00, i.e. 100x the actual order levels. But since I updated to 1625 I have not seen this one, so it may have been a version issue not related to the core problem. Either there is something going very seriously wrong on the CQG system or possibly you are using a mix of symbols that use single-digit years and two digit years. We have pointed this issue out to you previously. Use only the listed symbols which all have two digit years. Whether this is the problem or not we do not know. It would require a lot of analysis and we are just trying to think of a possibility of these unheard-of issues. Go through all of the charts among all of the Chartbooks and make sure the symbols are set correctly and use two digit years. In general you will want to refer to help topic 3.4 when a chart is not updating: https://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.4 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-26 19:47:16
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| [2017-10-26 19:59:11] |
| ErikT - Posts: 117 |
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Thanks for the prompt reply. Yes, after you told me previously about the two-digit symbols, I went thru all my charts and updated everything to make sure they had two-digit format. I also stopped entering symbols by hand on your advice, and started only using the tree navigation in the Find Symbol dialog. Also, the same chart book is being used in the other SC copy (I copied the .CHT to the other /DATA folder), and it works fine there. So single-digit symbol feels like a long-shot, but I will go right now thru every chart in the book and triple check no single-digit symbols. If the business with the order prices being multipled by 100 occurs again, I'll get screen grabs. Thanks, Erik |
| [2017-10-26 22:38:02] |
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We are still thinking about this. This is very concerning: If the business with the order prices being multipled by 100 occurs again, I'll get screen grabs Might be best that you switch to the CQG FIX Trading service connection. That is one of the listed Services in Global Settings >> Data/Trade Service Settings. If you cannot connect, then have your broker enable your CQG account for CQG FIX. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-26 23:20:26] |
| ErikT - Posts: 117 |
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Sorry guys, my bad here. I really did go thru everything and update to 2-digit symbols when you first advised, but somehow just one of 30+ charts in the book still had a single digit. Fixed it and so far not problems. Erik |
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