Login Page - Create Account

Support Board


Date/Time: Wed, 15 May 2024 13:06:59 +0000



Unable to place order via Sierra Chart for ZB -

View Count: 598

[2017-10-19 13:37:33]
DuckDodgers - Posts: 9
Hi

I have just tried to place a buy order on ZB and it's coming back with a security definition error. See log below....

Trade Activity Log: File read result: 338 records inserted. 52 fill records inserted. 0 records filtered. | 2017-10-19 09:37:54
Trade Activity Log: File date-time limits: Sim records date-time limit is 2017-10-04 00:00:00. Non-sim records date-time limit is 2017-07-18 00:00:00. Non-sim fill record date-time limit is 2016-10-19 00:00:00. | 2017-10-19 09:37:54
Order Error - Unable to submit order without security definition. Try again. Internal Order ID: 177. Service Order ID: (none). Symbol: ZB.20171200.CME_F | 2017-10-19 09:39:15 *
Order Error - Unable to submit order without security definition. Try again. Internal Order ID: 178. Service Order ID: (none). Symbol: ZB.20171200.CME_F | 2017-10-19 14:33:19 *
[2017-10-19 17:20:29]
Sierra Chart Engineering - Posts: 104368
Update Sierra Chart following the instructions here:
Software Download: Fast Update

Open a chart for that symbol, and then provide a copy of the Message Log following the instructions here:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account