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Date/Time: Wed, 15 May 2024 17:38:02 +0000



child order not getting triggered for bracket order

View Count: 682

[2017-10-18 15:55:22]
User282978 - Posts: 11
Hi

i am facing issue with bracket order where child order not getting triggered, kindly let me know, below is the error, this is on SIM mode

error details
Order quantity is 0 when filling simulated order. Order not filled. | Symbol: [Sim]F.US.CLEX17 | TradeAccount: Sim1 | InternalOrderID: 126 | ServiceOrderID: 126 | Current Status: Open | 2017-10-17 07:17:31
[2017-10-18 17:20:38]
Sierra Chart Engineering - Posts: 104368
Do you know why the order quantity is 0 for that order?

We need to get the Trade Activity Log from you. Follow the instructions here:
Trade Activity Log: Providing Trade Activity Log File to Support
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2017-10-19 08:51:27]
User282978 - Posts: 11
hi

do you need full log for trade activities?
[2017-10-19 09:19:53]
Sierra Chart Engineering - Posts: 104368
Yes, we need to get the full Trade Activity Log. It can be privately attached. Just follow through the instructions here:

Trade Activity Log: Providing Trade Activity Log File to Support

And here:
https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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