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Direct MessagesDate/Time: Fri, 03 May 2024 05:48:56 +0000
server keeps disconnecting since yesterday around 6pm PST
View Count: 935
| [2017-10-13 15:35:37] |
| red23 - Posts: 38 |
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I looked over the logs and this is what looks important. Let me know if you need the full log. Also notice sierrachart.com was down yesterday. Was wondering if you are having server issue or if this is related to my internet. Thank you. SC Data - All Services | There has been no activity on the network socket for 40 seconds. Will reconnect. | 2017-10-13 08:28:40 DTC Client socket (10) | Initiating close of socket by core. | 2017-10-13 08:28:40 DTC Client socket (10) | Shutdown started. Waiting for graceful close. | 2017-10-13 08:28:40 SC Data - All Services | Disconnected from the server. | 2017-10-13 08:28:40 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2017-10-13 08:28:40 SC Data - All Services | Using username 0 | 2017-10-13 08:28:42 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 443 | 2017-10-13 08:28:42 |
| [2017-10-13 16:56:13] |
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This most likely is due to an Internet connectivity problem but it is not necessarily on your side. Also notice sierrachart.com was down yesterday There was maintenance we were doing which was the reason for this. But this lasted no more than 20 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-13 16:58:23] |
| User14266 - Posts: 225 |
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I am having the same issue. Same log.
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| [2017-10-13 17:30:26] |
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Your connectivity issue is clearly different. This is a portion of the Message Log that you provided: CTS Trading Wedbush - DTC | Connecting to the server ctsorders.sierracharts.com. Port 11095 | 2017-10-13 06:57:30 Error getting address info for ctsorders.sierracharts.com. Unknown Windows error code 11002. | 2017-10-13 06:57:50 * DTC Client socket (943) | Initiating close of socket by core. | 2017-10-13 06:57:50 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-10-13 06:57:50 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-10-13 06:57:50 This particular error means: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server.
This clearly is an issue on your side. We recommend that you restart your computer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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