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Direct MessagesDate/Time: Fri, 03 May 2024 05:22:00 +0000
Incomplete Data for ETHUSD-BITFINEX
View Count: 1876
| [2017-10-11 04:21:45] |
| User995923 - Posts: 64 |
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Hello All of my intraday charts (candlestick and TPOs) of ETHUSD-BITFINEX have incomplete OHLC and no volume data from September 10 and backwards. I deleted all the data and redownloaded via EDIT->Delete all data and download but nothing happens. I am also running charts of LTCUSD-BITFINEX but they are fine. How can I solve the issue? Regards |
| [2017-10-11 18:02:14] |
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We do not see any missing data for this symbol. Follow through the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-11 18:02:34
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| [2017-10-12 07:09:40] |
| User995923 - Posts: 64 |
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I think I found the error by trial and error. I normally run 15 chartbooks x 7 intraday charts (1 minute IDSTU). 1 symbol per chartbook. When all are up and running, I think Sierra cannot successfully download fresh data of a symbol from scratch. For example if I add an additional chartbook (7 new intraday charts) of a new symbol it will download it with incomplete data. Or If I Edit-> Delete all data and download of a symbol that is already opened with full data, again in some instances it downloads incomplete data. When I downloaded a new copy of Sierra chart and opened all 15 simultaneously, after 5 completed chartbooks it stopped downloading full data successfully for the remaining chartbooks. The only solution I think works is by always having less than 5-6 chartbooks when downloading data from scratch. And when all data is downloaded then load all 15. Do you think this theory might be valid or is it another problem? |
| [2017-10-12 08:31:49] |
| User995923 - Posts: 64 |
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Update: After downloading successfully all the data of the 17 symbols which I was testing, by not having more than 5 chartbooks opened simultaneously at the same time, I added all of them on Files to Open On Startup. Then I restarted Sierra and 4-5 chartbooks had missing data. Then I closed 4 chartbooks, and clicked Edit-> Reload and Recalculate on a monthly period TPO chart which was missing data and the chart appeared normally with the full data. So is the problem that Sierra Chart cannot handle too much data/intraday charts at the same time? How can I solve this? Run multiple sub-instances? I would prefer having one client opened with all the chartbooks next to each other. The system I am running is Intel i7 3610QM 2.30GHz 8GB Ram 240GB Sata3 SSD 8Mbit internet connection Regards Date Time Of Last Edit: 2017-10-12 08:39:00
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| [2017-10-12 17:44:07] |
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I think Sierra cannot successfully download fresh data of a symbol from scratch. For example if I add an additional chartbook (7 new intraday charts) of a new symbol it will download it with incomplete data. So is the problem that Sierra Chart cannot handle too much data/intraday charts at the same time? This makes no sense to us at all and there must be some other reason. Users simply do not have problems like this. There will not be any trouble with this, unless the process were running out of memory. The problem could be related to what is documented here if you are using File >> New Instance: Using DTC Server for Data and Trading in Another Sierra Chart Instance: Historical Data and Missing Historical Data When you have all of those Chartbooks open, re-download the data of one of the charts and then provide a copy of the Message Log here. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-12 17:45:07
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| [2017-10-13 03:44:31] |
| User995923 - Posts: 64 |
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I have also attached a picture of the chart after deleting and redownloading data. As you can see it is missing data. Then I go to General Settings and deactivate Files to Open On Startup so I can open Sierra without any chartbooks. I close Sierra and reopen it. I open the chartbook which I have sent to you and it is absolutely fine without having to download anything. I delete and redownload data and again when the chartbook is the only one opened, it is fine. So maybe I can't view the data when I have many chartbooks opened, I don't know. Reading Internal Order ID file. | 2017-10-13 06:28:58 Reading Trade Orders file. | 2017-10-13 06:28:58 Reading Trade Positions file. | 2017-10-13 06:28:58 Listening on UDP port 22903. | 2017-10-13 06:28:58 Software version: 1622 | 2017-10-13 06:28:58 Usage end date: 2017-11-11 | 2017-10-13 06:28:58 Enabled for: Advanced Features. | 2017-10-13 06:28:58 Enabled for: Advanced Features 2. | 2017-10-13 06:28:58 Enabled for: Sierra Chart Historical Data Service. | 2017-10-13 06:28:58 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-10-13 06:28:58 Current selected Data/Trading service: SC Data - All Services | 2017-10-13 06:28:58 Chart Update Interval: 500 | 2017-10-13 06:28:58 Time Zone: +03:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2017-10-13 06:28:58 2017-10-13 06:29:02 Local computer time | 2017-10-13 06:28:58 2017-10-13 03:29:02 Local computer time in UTC | 2017-10-13 06:28:58 2017-10-13 06:29:02 Local computer time in SC Time Zone | 2017-10-13 06:28:58 2017-10-13 03:29:02 Server time in UTC | 2017-10-13 06:28:58 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-10-13 06:28:58 Program path: C:\SierraChart\ | 2017-10-13 06:28:58 Data Files path: C:\SierraChart\Data\ | 2017-10-13 06:28:58 OS Version Number: 10.0 | 2017-10-13 06:28:58 Locale Setting: C | 2017-10-13 06:28:58 LTCUSD-BITFINEX [M] Daily #3 | Reloading chart. | 2017-10-13 06:30:53 Socket (38) | Socket gracefully closed by remote side. | 2017-10-13 06:30:53 Socket (38) | Closed. | 2017-10-13 06:30:53 LTCUSD-BITFINEX [M] Daily #6 | Reloading chart. | 2017-10-13 06:30:54 Intraday data recording state for symbol ETHUSD-BITFINEX is set to download 'Pending'. | 2017-10-13 06:33:47 Reloading all charts with filename: ETHUSD-BITFINEX.scid | 2017-10-13 06:33:47 HD Request # 34 | Downloading Intraday chart data for ETHUSD-BITFINEX to the file ETHUSD-BITFINEX.scid. Service: bitfinex | 2017-10-13 06:33:47 HD Request # 34 | Download start date-time: 2014-10-09 06:33:47.000 | 2017-10-13 06:33:47 HD Request # 34 | Using server: ds4.sierracharts.com port 10149 | 2017-10-13 06:33:47 Socket (40) | Creating socket. | 2017-10-13 06:33:47 Socket (40) | Connecting to IP: 192.81.56.146. | 2017-10-13 06:33:47 ETHUSD-BITFINEX [M] 120 Min #2 | Reloading chart. | 2017-10-13 06:33:47 ETHUSD-BITFINEX [M] 120 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ETHUSD-BITFINEX.scid | 2017-10-13 06:33:47 ETHUSD-BITFINEX [M] 30 Min #5 | Reloading chart. | 2017-10-13 06:33:47 ETHUSD-BITFINEX [M] 30 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ETHUSD-BITFINEX.scid | 2017-10-13 06:33:47 ETHUSD-BITFINEX [M] #1 | Reloading chart. | 2017-10-13 06:33:47 HD Request # 34 | Setting DTC encoding to Binary VLS | 2017-10-13 06:33:47 HD Request # 34 | Sending historical data logon request message. | 2017-10-13 06:33:47 ETHUSD-BITFINEX [M] #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ETHUSD-BITFINEX.scid | 2017-10-13 06:33:47 ETHUSD-BITFINEX [M] #4 | Reloading chart. | 2017-10-13 06:33:47 ETHUSD-BITFINEX [M] #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ETHUSD-BITFINEX.scid | 2017-10-13 06:33:47 ETHUSD-BITFINEX [M] #7 | Reloading chart. | 2017-10-13 06:33:47 ETHUSD-BITFINEX [M] #7 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ETHUSD-BITFINEX.scid | 2017-10-13 06:33:47 HD Request # 34 | Requesting Intraday data. Start date-time: 2014-10-09 06:33:47. Record interval: 60. Symbol: ETHUSD-BITFINEX | 2017-10-13 06:33:48 HD Request # 34 | Decompressing data. | 2017-10-13 06:33:48 HD Request # 34 | Receiving Intraday data for ETHUSD-BITFINEX starting at 2016-03-29 14:29:03 | 2017-10-13 06:33:49 HD Request # 34 | Timestamp of first Intraday data file record written: 2016-03-29 14:29:03 | 2017-10-13 06:33:49 Socket (40) | Initiating close of socket by core. | 2017-10-13 06:33:55 Socket (40) | Shutdown started. Waiting for graceful close. | 2017-10-13 06:33:55 Socket (40) | Socket gracefully closed by remote side. | 2017-10-13 06:33:55 Socket (40) | Closed. | 2017-10-13 06:33:55 Historical data download thread signaled to stop. | 2017-10-13 06:33:55 HD Request # 34 | Received 406304 records from 2016-03-29 14:29:03 to 2017-10-13 06:33:04 (562.7 days) and wrote 406304 records for ETHUSD-BITFINEX | 2017-10-13 06:33:55 HD Request # 34 | Intraday download COMPLETE for ETHUSD-BITFINEX. Completion time: 19s. Unique request ID: 39 | 2017-10-13 06:33:55 Removed historical data download ID 39 | 2017-10-13 06:33:55 Real-time Intraday chart data file updates started for ETHUSD-BITFINEX | 2017-10-13 06:33:55 Opened cached Intraday file: C:\SierraChart\Data\ETHUSD-BITFINEX.scid | 2017-10-13 06:33:55 Intraday chart data file opened for ETHUSD-BITFINEX | 2017-10-13 06:33:55 ETHUSD-BITFINEX [M] #4 | The chart image has been saved to: C:\SierraChart\Images\ETHUSD-BITFINEX [M] #4 2017-10-13 06_34_47.329.png | 2017-10-13 06:34:47 * Date Time Of Last Edit: 2017-10-13 09:19:41
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 ETHUSD-BITFINEX [M] #4 2017-10-13 06_34_47.329.png / V - Attached On 2017-10-13 03:43:51 UTC - Size: 100.37 KB - 242 views |
| [2017-10-13 09:11:22] |
| User995923 - Posts: 64 |
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Update: It must have been a memory issue. Changed many intraday charts to historical, reduced the visible amount of days and increased the volume multiplier and now it is fine. Thanks |
| [2017-10-13 17:12:13] |
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The historical Intraday data download is definitely fine. We are not sure what the problem is/was. This is quite unusual. Never seen anything like this before. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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