Login Page - Create Account

Support Board


Date/Time: Sat, 20 Jan 2018 11:08:58 +0000



Two Issues -- May Be Related -- External Service Connection Prob

Support Request:
[2013-03-20 19:10:39]
Rithmic - Posts: 18
I have large files set to move out on the weekends and they ask if I want them moved. If I say yes it all freezes so I say no. Lately I keep getting External Service Connection Problem Ignored message multiple times a day --10 or more times.
[2013-03-20 20:01:33]
Sierra Chart Engineering - Posts: 56317
Post a copy of the Message Log, by following these steps:
http://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-03-21 12:27:29]
Rithmic - Posts: 18
Software version: 955 | 2013-03-21 08:22:28
Current Service Package: 3 | 2013-03-21 08:22:28
Usage end date: 2013-04-02 | 2013-03-21 08:22:28
Sierra Chart Historical Data Service is included. | 2013-03-21 08:22:28
Active service: Rithmic 01 | 2013-03-21 08:22:28
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-03-21 08:22:28
2013-03-21 08:22:28 Local computer clock time | 2013-03-21 08:22:28
2013-03-21 12:22:28 GMT time | 2013-03-21 08:22:28
2013-03-21 08:22:28 Time zone adjusted time | 2013-03-21 08:22:28
Time difference to server time: 11 seconds. | 2013-03-21 08:22:28
Program path: C:\SierraChart\ | 2013-03-21 08:22:28
Data Files path: C:\SierraChart\Data\ | 2013-03-21 08:22:28
OS Version Number: 6.1 | 2013-03-21 08:22:28

Skipping checking of large intraday data files because of weekday and option to only move out data only on weekends is enabled. | 2013-03-21 08:22:30

Rithmic service: Connecting. | 2013-03-21 08:22:34
Rithmic logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log | 2013-03-21 08:22:34
Using Rithmic Production server. | 2013-03-21 08:22:34
Rithmic Alert Message: Market Data Connection Opened. | 2013-03-21 08:22:36
Rithmic Alert Message: Market Data Connection Login Complete. ok | 2013-03-21 08:22:36
Rithmic Alert Message: Trading System Connection Opened. | 2013-03-21 08:22:36
Rithmic Alert Message: Trading System Connection Login Complete. ok | 2013-03-21 08:22:36
Account information received. | 2013-03-21 08:22:36
Rithmic service - FCM: Crossland | 2013-03-21 08:22:36
Rithmic service - IB: Crossland | 2013-03-21 08:22:36
Rithmic Alert Message: PnL Connection Opened. | 2013-03-21 08:22:40
Rithmic Alert Message: PnL Connection Login Complete. ok | 2013-03-21 08:22:40
Rithmic Alert Message: Intraday History Connection Opened. | 2013-03-21 08:22:40
Rithmic Alert Message: Intraday History Connection Login Complete. ok | 2013-03-21 08:22:40
Rithmic service: Connected. | 2013-03-21 08:22:40
Starting updates for: ESM3-CME | 2013-03-21 08:22:54
HD Request # 1 - Downloading Intraday chart data for ESM3-CME to the file ESM3-CME.scid | 2013-03-21 08:22:54
HD Request # 1 - Starting date and time: 2013-03-20 21:38:00 | 2013-03-21 08:22:54
HD Request # 1 - Requesting historical Minute data for ESM3-CME | 2013-03-21 08:22:54
Starting updates for: NQH3-CME | 2013-03-21 08:22:54
Starting updates for: CLK3-NYMEX | 2013-03-21 08:22:55
Starting updates for: 6EH3-CME | 2013-03-21 08:22:55
Rithmic Alert Message: Intraday History Connection Broken. | 2013-03-21 08:23:16
Rithmic Alert Message: Intraday History Connection Opened. | 2013-03-21 08:23:16
Rithmic Alert Message: Intraday History Connection Login Complete. ok | 2013-03-21 08:23:16
Rithmic service: Ignoring external service connection event. | 2013-03-21 08:23:16
Rithmic Alert Message: PnL Connection Broken. | 2013-03-21 08:23:35
Rithmic Alert Message: PnL Connection Opened. | 2013-03-21 08:23:36
Rithmic Alert Message: PnL Connection Login Complete. ok | 2013-03-21 08:23:36
Rithmic service: Ignoring external service connection event. | 2013-03-21 08:23:36
Rithmic Alert Message: Trading System Connection - Heartbeat has been quiet for 41.292 seconds.. | 2013-03-21 08:23:36
Rithmic Alert Message: Trading System Connection Broken. | 2013-03-21 08:23:37
Rithmic Alert Message: Trading System Connection Opened. | 2013-03-21 08:23:38
Rithmic Alert Message: Trading System Connection Login Complete. ok | 2013-03-21 08:23:38
Rithmic service: Ignoring external service connection event. | 2013-03-21 08:23:38
Account information received. | 2013-03-21 08:23:38
Rithmic service - FCM: Crossland | 2013-03-21 08:23:38
Rithmic service - IB: Crossland | 2013-03-21 08:23:38
Rithmic Alert Message: Market Data Connection Broken. | 2013-03-21 08:23:53
Rithmic Alert Message: Market Data Connection Opened. | 2013-03-21 08:23:57
Rithmic Alert Message: Market Data Connection Login Complete. ok | 2013-03-21 08:23:57
Rithmic service: Ignoring external service connection event. | 2013-03-21 08:23:57
Rithmic Alert Message: Intraday History Connection Broken. | 2013-03-21 08:23:58
Rithmic Alert Message: Intraday History Connection Opened. | 2013-03-21 08:23:59
Rithmic Alert Message: Intraday History Connection Login Complete. ok | 2013-03-21 08:23:59
Rithmic service: Ignoring external service connection event. | 2013-03-21 08:23:59
Rithmic Alert Message: PnL Connection Broken. | 2013-03-21 08:24:15
Rithmic Alert Message: PnL Connection Opened. | 2013-03-21 08:24:16
Rithmic Alert Message: PnL Connection Login Complete. ok | 2013-03-21 08:24:16
Rithmic service: Ignoring external service connection event. | 2013-03-21 08:24:16
HD Request # 1 - Error downloading historical Intraday data for ESM3-CME. The download timed out. | 2013-03-21 08:24:24
HD Request # 1 - Received 0 records and wrote 0 records for ESM3-CME | 2013-03-21 08:24:24
HD Request # 1 - Intraday download COMPLETE for ESM3-CME | 2013-03-21 08:24:24
Real-time intraday chart data file updates started for ESM3-CME | 2013-03-21 08:24:24

HD Request # 2 - Downloading Intraday chart data for NQH3-CME to the file NQH3-CME.scid | 2013-03-21 08:24:24
HD Request # 2 - Starting date and time: 2013-03-15 09:29:00 | 2013-03-21 08:24:24
HD Request # 2 - Requesting historical Minute data for NQH3-CME | 2013-03-21 08:24:24
Rithmic Alert Message: Trading System Connection Broken. | 2013-03-21 08:24:35
Rithmic Alert Message: Trading System Connection Opened. | 2013-03-21 08:24:38
Rithmic Alert Message: Intraday History Connection Broken. | 2013-03-21 08:24:38
Rithmic Alert Message: Intraday History Connection Opened. | 2013-03-21 08:24:39
Rithmic Alert Message: Intraday History Connection Login Complete. ok | 2013-03-21 08:24:39
Rithmic service: Ignoring external service connection event. | 2013-03-21 08:24:39
Rithmic Alert Message: PnL Connection Broken. | 2013-03-21 08:24:55
Rithmic Alert Message: PnL Connection Opened. | 2013-03-21 08:24:56
Rithmic Alert Message: PnL Connection Login Complete. ok | 2013-03-21 08:24:56
Rithmic service: Ignoring external service connection event. | 2013-03-21 08:24:56
Rithmic Alert Message: Trading System Connection Broken. | 2013-03-21 08:25:00
Rithmic Alert Message: Trading System Connection Opened. | 2013-03-21 08:25:00
Rithmic Alert Message: Trading System Connection Login Complete. ok | 2013-03-21 08:25:00
Rithmic service: Ignoring external service connection event. | 2013-03-21 08:25:00
Account information received. | 2013-03-21 08:25:00
Rithmic service - FCM: Crossland | 2013-03-21 08:25:00
Rithmic service - IB: Crossland | 2013-03-21 08:25:00
Rithmic Alert Message: Market Data Connection Broken. | 2013-03-21 08:25:13
Rithmic Alert Message: Market Data Connection Opened. | 2013-03-21 08:25:14
Rithmic Alert Message: Market Data Connection Login Complete. ok | 2013-03-21 08:25:14
Rithmic service: Ignoring external service connection event. | 2013-03-21 08:25:14
Rithmic Alert Message: Intraday History Connection - Heartbeat has been quiet for 40.648 seconds.. | 2013-03-21 08:25:20
Rithmic Alert Message: Intraday History Connection Broken. | 2013-03-21 08:25:21
Rithmic Alert Message: Intraday History Connection Opened. | 2013-03-21 08:25:21
Rithmic Alert Message: Intraday History Connection Login Complete. ok | 2013-03-21 08:25:21
Rithmic service: Ignoring external service connection event. | 2013-03-21 08:25:21
Rithmic Alert Message: PnL Connection Broken. | 2013-03-21 08:25:35
Rithmic Alert Message: PnL Connection Opened. | 2013-03-21 08:25:36
Rithmic Alert Message: PnL Connection Login Complete. ok | 2013-03-21 08:25:36
Rithmic service: Ignoring external service connection event. | 2013-03-21 08:25:36
HD Request # 2 - Error downloading historical Intraday data for NQH3-CME. The download timed out. | 2013-03-21 08:25:54
HD Request # 2 - Received 0 records and wrote 0 records for NQH3-CME | 2013-03-21 08:25:54
HD Request # 2 - Intraday download COMPLETE for NQH3-CME | 2013-03-21 08:25:54
Real-time intraday chart data file updates started for NQH3-CME | 2013-03-21 08:25:54

HD Request # 3 - Downloading Intraday chart data for CLK3-NYMEX to the file CLK3-NYMEX.scid | 2013-03-21 08:25:54
HD Request # 3 - Starting date and time: 2013-03-20 21:42:00 | 2013-03-21 08:25:54
HD Request # 3 - Requesting historical Minute data for CLK3-NYMEX | 2013-03-21 08:25:54
Rithmic Alert Message: Trading System Connection Broken. | 2013-03-21 08:25:55
Rithmic Alert Message: Trading System Connection Opened. | 2013-03-21 08:25:55
Rithmic Alert Message: Trading System Connection Login Complete. ok | 2013-03-21 08:25:55
Rithmic service: Ignoring external service connection event. | 2013-03-21 08:25:55
Account information received. | 2013-03-21 08:25:55
Rithmic service - FCM: Crossland | 2013-03-21 08:25:55
Rithmic service - IB: Crossland | 2013-03-21 08:25:55
Rithmic Alert Message: Intraday History Connection Broken. | 2013-03-21 08:26:13
Rithmic Alert Message: Market Data Connection Broken. | 2013-03-21 08:26:13
Rithmic Alert Message: Intraday History Connection Opened. | 2013-03-21 08:26:14
Rithmic Alert Message: Intraday History Connection Login Complete. ok | 2013-03-21 08:26:14
Rithmic service: Ignoring external service connection event. | 2013-03-21 08:26:14
Rithmic Alert Message: Market Data Connection Opened. | 2013-03-21 08:26:14
Rithmic Alert Message: Market Data Connection Login Complete. ok | 2013-03-21 08:26:14
Rithmic service: Ignoring external service connection event. | 2013-03-21 08:26:14
Rithmic Alert Message: PnL Connection Broken. | 2013-03-21 08:26:15
Rithmic Alert Message: PnL Connection Opened. | 2013-03-21 08:26:16
Rithmic Alert Message: PnL Connection Login Complete. ok | 2013-03-21 08:26:16
Rithmic service: Ignoring external service connection event. | 2013-03-21 08:26:16

[2013-03-22 07:23:05]
Sierra Chart Engineering - Posts: 56317
This shows a very severe connectivity problem to the Rithmic server.

If you continue to have difficulty and this is not due to your Internet connection, then this should be raised with your broker.

A message like this, originates from the Rithmic client-side API software:
Rithmic Alert Message: Market Data Connection Broken. | 2013-03-21 08:26:13
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-03-22 07:23:35

To post a message in this thread, you need to login with your Sierra Chart account:

Login


Login Page - Create Account