Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Wed, 15 May 2024 04:29:47 +0000
Alert Error
View Count: 1179
| [2017-10-08 16:05:25] |
| User63632 - Posts: 43 |
|
Chart Drawing Alert: Spread - 3 Chart: ZNZ7 [CV] 60 Min #9 + - , Horizontal Ray #14, Last (125 1/32) Crossing from below (1 28/32) | Alert: ZB fly Received this alert 10/8 2017 10:23amEST.. Error alerts received almost every day. Attached is image of chart and Image with alert for chart Drawing settings..Please advise how to correct..Thankyou http://www.sierrachart.com/image.php?Image=1507478426355.png |
 error alert.JPG / V - Attached On 2017-10-08 16:04:12 UTC - Size: 125.51 KB - 318 views |
| [2017-10-09 16:59:56] |
| |
|
This really is difficult for us to resolve. The most likely reason for it has to do with the fact that this is a spread chart and depends upon data from other charts. And until those other charts are loaded, the values of the Spread study are going to be different which can trigger the Chart Drawing alert.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-09 17:01:54
|
| [2017-10-09 18:07:37] |
| User63632 - Posts: 43 |
|
ALL the charts that the spread study is dependent on, are simultaneously running in the back ground within the same chartbook and same time frames. So I am not sure if I understand your response. Is there any work around? Would a spread sheet do any better? It would be nice to eliminate the false positives. I have had several erroneous alerts today. Thank you |
| [2017-10-10 16:56:37] |
| |
|
What we can do is test this Chartbook you are using for a day and see if we encounter an incorrect alert, to understand why it is happening. Attach the Chartbook following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile If you can create a new Chartbook which only contains the charts that make up this particular Alert, then that is going to be helpful. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-10 17:09:40] |
| User63632 - Posts: 43 |
|
Ok Cart book is attached.. it is set up just with charts necessary to have chart with the spread. You can set alerts as you see fit ..I also notice when alert is set to change to blue when true.. that never occurs as well..even when getting a error alert. Thanks very much
|
 SC Test Spread.cht - Attached On 2017-10-10 17:05:07 UTC - Size: 265.27 KB - 329 views |
| [2017-10-23 21:41:15] |
| User63632 - Posts: 43 |
|
Have you been able to testyet? Thank you |
To post a message in this thread, you need to log in with your Sierra Chart account: