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Date/Time: Sun, 15 Jul 2018 23:15:54 +0000



[User Discussion] - Audio Alert not playing the sound I selected

Support Request:
[2017-10-06 16:46:45]
User172040 - Posts: 70
Hi, I'm trying to personalize my Audio Alerts. I recorded my voice with the commands as a .wav file and dropped these files in the SC AlertSounds folder (attached). Then I try to configure the audio settings by selecting the file. However, when I click 'Test Sound' I get a default sound and not the audio I recorded. When I test the recorded audio that I recorded in my personal media player I can hear the recording but for some reason the SC does not pick it up. Any ideas please?
imageAudio Alert Settings.PNG / V - Attached On 2017-10-06 16:46:33 UTC - Size: 20.54 KB - 66 views
imageAudio Alert in SC Folder.PNG / V - Attached On 2017-10-06 16:46:38 UTC - Size: 56.41 KB - 60 views
[2017-10-06 17:55:56]
Sierra Chart Engineering - Posts: 61794
However, when I click 'Test Sound' I get a default sound and not the audio I recorded
For reasons which we do not know, your own custom sound files are not compatible. We cannot provide any further help with this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-10-06 17:56:18
[2017-10-06 18:19:06]
Xfanman - Posts: 190
Is it possible they aren't really .wav files but you just named them that? Are .wav files the default for your recording program?

Just a thought....Scott
[2017-12-21 11:28:22]
User436609 - Posts: 13
For reasons which we do not know, your own custom sound files are not compatible.

This was the problem in my case.
My own custom made text to speach WAV files would play as the default sound untill I re-encoded them with VLCplayer.

Check your WAV files.

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