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Date/Time: Thu, 09 May 2024 00:38:29 +0000



Global profit loss management issues.

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[2017-10-05 19:07:55]
User48557 - Posts: 138
When i hit my daily stop limit with a OCO stop limit bracket on the trade using "Global profit loss management" . My open orders get cancelled but i stay in my position. The trade does not flatten. I have to manually flatten the position through my broker. Then as you can see it still says i am in my position.

My question is why does it not flatten me out of my trade? It only takes away the open oco orders. This basically makes "global profit loss management" tool useless.

Is there a way it can actually flatten my trade as well?
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[2017-10-05 19:34:32]
Sierra Chart Engineering - Posts: 104368
Our conclusion at this point is that the market order to flatten the position was rejected. Or there was not an actual reported Position from CQG to begin with.

Follow through the instructions here to provide us additional information and also the Trade Activity Log file:
Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis

Just provide as much information as you can. There is no additional cost for this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-10-05 19:34:58
[2017-10-05 21:47:08]
User48557 - Posts: 138
F.US.NGEX17 Natural Gas (Globex): November 2017 (Nov17) = "symbol"

* = Trading account identifier with trading service = "account number"

October 5th 2017. 9:32 AM - 10:33 AM Central Chicago time The Global profit/loss management tool triggered a few minutes after 9:32 AM. I held the trade and got out through my broker at 10:33 AM.

35906,35907,35908,35909,35910,35911,35912,35913,35914,35915,35916,35917 = "service order ID"


In the "Global Profit/Loss Management" tool I have it set so my account Flattens positions when loss rules are met. My loss rule was set to -400.00 . I had a (OCO 2TargetsWithBEStop) Bracket on my trade for all 4 contracts. When my daily loss limit was met the Brackets immediately disappeared. Then i was stuck in my position and i had to exit the trade through my broker. The problem is that the position did not flatten like the functions says it would do. The only thing that happens is my stop limit brackets go away . When i tested this on Simulation the position flattens and the brackets go away. When i use this tool "live" It does not flatten my position.
Date Time Of Last Edit: 2017-10-06 01:33:50
[2017-10-06 01:32:34]
Sierra Chart Engineering - Posts: 104368
Below are the relevant orders:

ActivityType  DateTime  Symbol  OrderActionSource  InternalOrderID  ServiceOrderID  OrderType  Quantity  BuySell  Price  Price2  OrderStatus  FillPrice  FilledQuantity  TradeAccount  OpenClose  ParentInternalOrderID  Note  PositionQuantity  FillExecutionServiceID  HighDuringPosition  LowDuringPosition


Order  2017-10-05 09:35:31.959  F.US.NGEX17  Global Flatten all Positions  35917    Market  4  Buy      Order Sent      *  Close      -4    
  
Order  2017-10-05 09:35:32.005  F.US.NGEX17  CQG order update (Rejected). Info: Insufficient margin
Available margin: USD2073
Used margin: USD1980
Total portfolio margin including this order: USD3465
This order increases margin by USD1485  35917  
1575571601  Market  4  Buy      Error      *  Close      -4      
The market order to flatten the Position was sent. And was rejected by CQG for the reason underlined.

Next time to solve this problem enable this:
Global Trade Settings Windows: Hold Market Order Until Pending Cancel Orders Are Confirmed (Global Settings >> General Trade Settings >> General)

We will add this to the documentation.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-10-06 01:33:35

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