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Date/Time: Fri, 20 Apr 2018 12:31:49 +0000



sierrachart does not read the position data from ib J5

Support Request:
[2013-04-03 20:55:16]
pkhst958 - Posts: 46
As I was forced to update from my 1 year old versions of sc and ib I encounter the issues that sc is not reading the position data from ib (J5). Though sc is reading the other data like volume, high, low, open, last, ... and J12 to J21.
What could I do to fix it?
[2013-04-03 21:21:39]
Sierra Chart Engineering - Posts: 59270
Please follow step 6 and step 7 here:
http://www.sierrachart.com/index.php?l=doc/IB.php#SetupInstructions

You also need to be certain to be using the proper symbol format. Please let us know the symbol of the chart so we can confirm it is the proper format.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-03 21:22:10
[2013-04-04 06:09:31]
pkhst958 - Posts: 46
I changed the symbol. Now it seems to work, as I tested it with the paper trading account.
One more question: sc shows that I already had a trade today [NT(J41)<>INT(J42)], which I did in the paper trading. Though if I log on the real account sc still shows that I had one trade. How can I reset it?
[2013-04-04 21:42:53]
Sierra Chart Engineering - Posts: 59270
The "Last Entry Trade Date-Time" data originates from the Trade Activity Log. So you will need to clear the order fill data for the symbol:
http://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#ClearingtheLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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