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Date/Time: Sun, 29 May 2022 02:05:13 +0000



Problems logging in

View Count: 1052

[2013-09-05 08:39:46]
greigmcintosh - Posts: 7
I have an account with TransactAT, I have never historically had a problem using Sierra, however today when I logged into Transact I got the following message:

"the account you are using requires you to start AT from your brokers software"

I am using my brokers software so I don't understand what the issue could be...
[2013-09-05 08:56:04]
Sierra Chart Engineering - Posts: 102918
We have run a test and we did not observe this when Sierra Chart is started by the TransAct software. If you are using Sierra Chart provided by TransAct, then it must be started by the TransAct software and not directly. How did you start Sierra Chart?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-09-05 09:34:36]
greigmcintosh - Posts: 7
I was trying to access Sierra via the Transact software as usual.

However, reinstalling the Transact software seems to have solved the problem.

Thanks
[2013-09-05 09:45:28]
Sierra Chart Engineering - Posts: 102918
This is good. Not quite sure what the problem was.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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