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Date/Time: Wed, 24 Jan 2018 07:19:53 +0000



"invalid distance too far back" on IB Soilbeans Oil

Support Request:
[2013-04-03 20:05:53]
LukasCh - Posts: 5
Hello,

I am getting following error on Daily chart (only) for Soybeans oil (ZL-201312-ECBOT on IB). Intraday chart is ok, but when I click on Daily timeframe, I get this error. Same happens for ZL-201307-ECBOT. What am I doing wrong? Another symbols from IB works fine.
(this is quite urgent)

Thank you very much.

ERROR LOG:
Software version: 956 | 2013-04-03 22:00:13
Current Service Package: 3 | 2013-04-03 22:00:13
Usage end date: 2013-04-26 | 2013-04-03 22:00:13
Sierra Chart Historical Data Service is included. | 2013-04-03 22:00:13
Active service: SC Historical Data | 2013-04-03 22:00:13
Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2013-04-03 22:00:13
2013-04-03 22:00:13 Local computer clock time | 2013-04-03 22:00:13
2013-04-03 20:00:13 GMT time | 2013-04-03 22:00:13
2013-04-03 22:00:13 Time zone adjusted time | 2013-04-03 22:00:13
Time difference to server time: 0 seconds. | 2013-04-03 22:00:13
Program path: C:\SierraChart\ | 2013-04-03 22:00:13
Data Files path: C:\SierraChart\Data\ | 2013-04-03 22:00:13
OS Version Number: 6.1 | 2013-04-03 22:00:13

Active service: Interactive Brokers | 2013-04-03 22:02:16
Requesting symbol settings for ib. Overwrite = on. | 2013-04-03 22:02:17
Request for symbol settings completed. | 2013-04-03 22:02:17
Processed received symbol settings | 2013-04-03 22:02:17
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ZL-201312-ECBOT.dly | 2013-04-03 22:02:28
HD Request # 1 - Downloading Historical Daily chart data for ZL-201312-ECBOT. Starting date: 1963-04-04. | 2013-04-03 22:02:28
HD Request # 1 - Requesting historical Daily data for ZL-201312-ECBOT starting at 1963-04-03 | 2013-04-03 22:02:28
HTTP Request 1 Inflate Error: There's an error in the data. Zlib message: invalid distance too far back | 2013-04-03 22:02:29
Technical Notice: Compressed buffer size is not zero at the end of data in c_HTTPRequest::OnInternetStatusRequestComplete. | 2013-04-03 22:02:29
HD Request # 1 - Error received when downloading from the SC Historical Data service: Error executing query: Invalid symbol_ | 2013-04-03 22:02:29
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ZL-201312-ECBOT.dly | 2013-04-03 22:02:29
HD Request # 1 - Received 0 records and wrote 0 records for ZL-201312-ECBOT | 2013-04-03 22:02:29
HD Request # 1 - Daily download COMPLETE for ZL-201312-ECBOT | 2013-04-03 22:02:29

[2013-04-03 20:14:48]
Sierra Chart Engineering - Posts: 56429
We will solve this and update this thread when done.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2013-04-04 18:10:29]
Sierra Chart Engineering - Posts: 56429
Restart Sierra Chart to get updated symbol settings.

After this go to File >> Find Symbol an open a chart for ZL from the list of symbols in the Futures list.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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